District Centrex Operator - Human Resources

Under direction of the Assistant Superintendent/designee-Human Resources, operate a telephone Centrex switchboard, receiving and transferring incoming District calls; act as District receptionist; prepare and provide application packets to candidates for employment; and perform routine clerical duties, including computer verification of employment.

<p>SANTA ANA UNIFIED SCHOOL DISTRICT</p> <p>&nbsp;</p> <p>DISTRICT CENTREX OPERATOR-RECEPTIONIST</p> <p>&nbsp;</p> <p>&nbsp;</p> <p>BASIC FUNCTION:</p> <p>&nbsp;</p> <p>Under direction of the Assistant Superintendent/designee-Human Resources, operate a telephone Centrex switchboard, receiving and transferring incoming District calls; act as District receptionist; prepare and provide application packets to candidates for employment; and perform routine clerical duties, including computer verification of employment.</p> <p>&nbsp;</p> <p>REPRESENTATIVE DUTIES:</p> <p>&nbsp;</p> <p>Operate the District Centrex telephone system in receiving and placing telephone calls; make station connections; take and transmit messages. <strong>E</strong></p> <p>&nbsp;</p> <p>Greet and direct District visitors; provide routine information in response to inquiries. <strong>E</strong></p> <p>&nbsp;</p> <p>Prepare and provide application packets to candidates for employment. <strong>E</strong></p> <p>&nbsp;</p> <p>Sort and distribute incoming mail; perform clerical duties such as filing, typing, preparing forms, assembling and distributing materials as assigned and as time allows. <strong>E</strong></p> <p>&nbsp;</p> <p>Perform related duties as assigned.</p> <p>&nbsp;</p> <p>&nbsp;</p> <p>KNOWLEDGE AND ABILITIES:</p> <p>&nbsp;</p> <p>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; KNOWLEDGE OF:</p> <p>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Operation of a switchboard.</p> <p>Modern office practices, procedures and equipment including computer equipment.</p> <p>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Oral and written communications skills.</p> <p>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Telephone techniques and etiquette.</p> <p>&nbsp;</p> <p>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; ABILITY TO:</p> <p>Understand instructions and questions and provide information in an understandable manner.</p> <p>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Speak clearly and distinctly.</p> <p>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Deal tactfully and courteously with the public.</p> <p>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Operate a Centrex switchboard.</p> <p>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Make simple arithmetic calculations.</p> <p>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Work cooperatively with others.</p> <p>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Understand and follow oral and written directions.</p> <p>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Type at 40 words per minute.</p> <p>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Work independently with little direction.</p> <p>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Communicate both orally and in writing in English and Spanish.</p> <p>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Establish and maintain effective working relationships with others.</p> <p>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Perform the essential functions of the job.</p> <p>&nbsp;</p> <p>EDUCATION AND EXPERIENCE: &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</p> <p>&nbsp;</p> <p>Any combination equivalent to graduation from high school one year of general office experience including the operation of a switchboard.</p> <p>&nbsp;</p> <p>&nbsp;</p> <p>WORKING CONDITIONS: &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</p> <p>&nbsp;</p> <p>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; ENVIRONMENT:</p> <p>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; District lobby environment.</p> <p>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Constant interruptions.</p> <p>&nbsp;</p> <p>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; PHYSICAL ABILITIES:</p> <p>Hearing and speaking accurately to exchange information in person or on the telephone.</p> <p>Seeing to read a variety of materials.</p> <p>Sitting for extended periods of time.</p> <p>Dexterity of hands and fingers to operate a computer keyboard and switchboard.</p> <p>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Lifting or moving objects, normally not exceeding twenty (20) pounds.</p> <p>&nbsp;</p> <p>&nbsp;</p> <p>Reasonable accommodation may be made to enable a person with a disability to perform the essential functions of the job.</p> <p>Board Approved:&nbsp;&nbsp;&nbsp;&nbsp; (12/82 9/00) 5/01</p> <p>&nbsp;</p>

Clerical Exam - Date TBD