Dispatcher

for a Dispatcher

Minimum of two (2) years of general work experience, including driving experience and customer service experience.

• Must be a minimum of 18 years of age.
• Must have been a licensed driver for at least two (2) years.
• Ability to work under time constraints and deadlines
• Problem-solving and analytical abilities
• Good computer skills

• No criminal convictions or DWI, DUI, assault, or possession

Collaborates with routing specialists and schedulers to optimize routes

• Dispatch drivers using information provided by the clients through the reservation department and the online reservation application
• Review and respond to all incoming calls, confirming all details with the client review reservation two weeks out
• Discuss with the client availability to review online reservations
• Field incoming calls for the exact day requests, ensure availability, and examine possible route changes
• Initiate all outbound calls to the city connect and access
• Troubleshoot and resolve potential pick-up problems before they result in service issues
• Ensure service on missed pick-ups by coordinating driver movement in the field
• Assist in determining the daily level of driver staffing to provide the best mix of responsiveness and productivity
• Other duties assigned by the operation staff

High school diploma or GED

We offer competitive compensation and benefits (which vary based on role, location, and business), including medical/dental/vision, 401(k), and paid holiday/vacation.

We are an Equal Opportunity Employer & We Welcome Diversity to our Teams!