Dispatcher
Role Overview
The Dispatcher will be answering a high-volume of incoming calls, communicating to drivers, and responding to email inquiries as well as problem solving throughout the day.
Shift Hours: To Be Determined
Key Skills for This Role
Full Job Posting
Job Description
The Dispatcher will be answering a high-volume of incoming calls, communicating to drivers, and responding to email inquiries as well as problem solving throughout the day. Shift Hours: To Be Determined
Duties and Responsibilities
- Monitor drivers throughout their routes
- Communicate specific instructions to drivers in the field regarding passenger pick-ups and drop-offs
- Assist with investigating and resolving customer concerns
- Monitor traffic flow and send out alerts as needed
- Record incidents for vendor follow-up
- Support Lost and Found process
- Ensure that all tasks comply with administrative policies and procedures, safety rules, environmental policies and/or government regulations
- Additional duties and responsibilities may apply
Skills Required and Physical Demands
- 1+ years of professional experience working in one or more of the following capacities: dispatch, call center, customer service or hospitality
- Extremely detail-oriented and exceptional organizational skills
- Proficiency in Microsoft Office Suite (Outlook, Word, and Excel)
- Experience using multiple software programs simultaneously with various open tabs
- Provide quick real time responses to requests
- Excellent written and oral communication with interpersonal skills
- Exude a professional and energetic demeanor while performing effectively in a fast-paced environment
- Experience using a Transportation Management System (TMS) preferred but not required
- CDL preferred but not required
- Bilingual preferred but not required
We Offer
Physical Health
Exceptional Medical, Dental, Vision, and Life Insurance benefits
Financial Health
Competitive compensation packages
401(k) with 4% employer match
Financial Wellness Tool
Commuter Benefits
Emotional Health
Employee Assistance Program (EAP)
PTO for part-time and full-time positions
Paid holidays
Pet & Legal Insurance
Personal Development
On-the-job training and skills development
Internal transfer opportunities for career growth
*Benefits vary by position and location
WeDriveU is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment free of discrimination or harassment where thoughts and ideas of all employees are appreciated and respected. We value excellence and recognize that by respecting the diverse backgrounds, skills, and perspectives of our workforce, we will sustain a competitive advantage and remain an employer of choice. We also see diversity as more than policies; it is imperative for enabling us to attract, retain and develop the best talent available.
About WeDriveU
Transit and shuttle operator serving communities, campuses, workplaces, universities, hospitals, and public transit agencies.
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