Dispatcher / Call Taker / Call Centre Operative

Role and schedule

About ART Ambulance Services

Responsibilities

• Answer calls, emails, and messages professionally in French, Arabic, and English; accurately record patient, journey, timing, equipment, and crew details.
• Assign and dispatch ambulance crews and vehicles and track their status in real time.
• Manage requests across ART services, including international medical escorts and repatriations, from first contact to completion.
• Gather client requirements, prepare information for quotes, and follow up; coordinate with healthcare providers, clients, insurers, assistance companies, and international partners.
• Build and maintain shift rosters, cover absences and last-minute changes, and ensure each job and standby is staffed.
• Resolve operational issues independently and escalate when necessary.
• Maintain accurate dispatch systems, rosters, and trip records; update clients and patients’ families on arrival times and job status.
• Provide administrative support to the operations team as needed.

Mandatory requirements

• Fluent spoken and written French, Arabic, and English.
• At least two years of experience in dispatch, a call centre, customer service, operations coordination, or healthcare coordination.
• Able to work independently, take ownership of requests, and make sound decisions without constant supervision.
• Experience with or strong aptitude for staff scheduling and rostering.
• Good computer skills, including email, Office or Google tools, and dispatch or CRM systems.
• Calm under pressure and able to multitask, with strong communication, organizational, and attention-to-detail skills.
• Available for rotating day and night shifts on weekdays, weekends, and public holidays.

Preferred qualifications

• Medical background such as nurse, paramedic, or EMT is preferred.
• Experience with medical assistance companies, international patient transfers, repatriations, or ambulance, EMS, hospital, or medical assistance dispatch is preferred.
• Additional languages and familiarity with Dubai and UAE geography and healthcare facilities are preferred.
• BLS / first aid certification and experience with Zoho or a similar CRM or rostering tool are preferred.

Benefits

• The source lists a competitive monthly salary, company-sponsored UAE employment visa and Emirates ID, medical insurance, annual leave, and end-of-service gratuity.
• The source also mentions a multilingual international working environment, training, and career growth within operations.