Director, Technology Account Management,

Company purpose

Role overview

Responsibilities

• Act as a central point of contact for customers and Mastercard customer representatives.
• Resolve day-to-day technical and operational issues, customer issues, and issues related to assigned delivery projects.
• Deliver against customer and Mastercard business objectives, opportunities, and commitments.
• Partner with Sales, Marketing, Products, and other functions on new product and technology enhancement development, implementation, and support.
• Build working relationships with customer and internal executive- and decision-making-level contacts.
• Improve customer experience and business growth through portfolio optimization, emerging technologies, and efficient, high-quality work.
• Arrange training and communication for operational enhancements.
• Contribute to account planning with customers and internal partners and prioritize shared strategic objectives.
• Work with internal colleagues to ensure customer compliance with Mastercard technology enhancements.

Qualifications

• Preferably 10 years of relevant payments experience, ideally in credit and debit card operations, including issuing and acquiring, authorizations, clearing, settlement, and fraud and risk management.
• Implementation experience in payments, banking, or fintech companies is preferred.
• Demonstrated customer and relationship management skills and ability to build positive working relationships across customer and internal functions.
• Ability to manage complexity, simplify matters for stakeholders, manage escalations, and respond in a timely manner.
• Ability to understand technology details and bridge business, product, and technology.
• Ability to collaborate in a dynamic, fast-paced team environment and act on feedback.

Work arrangement

• Hybrid position; expected in-office attendance averages three days per week.

Corporate security responsibilities

• Follow Mastercard security policies and practices.
• Protect the confidentiality and integrity of accessed information.
• Report suspected information security violations or breaches.
• Complete periodic mandatory security training in accordance with Mastercard guidelines.