Director, Technology Account Management,

Role overview

Key responsibilities

• Act as the central contact for customers and customer representatives.
• Support product and service launches and resolve technical, operational, customer, and delivery-project issues.
• Coordinate with Sales, Marketing, Product, and other functions on new products, technology enhancements, and support.
• Identify business opportunities and commitments, improve customer experience, and support portfolio optimization and emerging technologies.
• Build relationships with executive and decision-making contacts, contribute to account planning, and prioritize shared objectives.
• Arrange training and communications for operational enhancements and support customer compliance with technology enhancements.

Experience and capabilities

• Preferably brings 10 years of relevant payments experience, especially in credit and debit card operations such as issuing, acquiring, authorizations, clearing, settlement, fraud, and risk management.
• Implementation experience in payments, banking, or fintech companies is preferred.
• Demonstrates customer relationship management, escalation handling, communication, and the ability to bridge business, product, and technology needs.
• Can manage complexity, collaborate in a fast-paced team, and act on feedback.

Workplace

• Hybrid position with an expectation to work in the office an average of three days per week.

Security responsibilities

• Follow Mastercard security policies, protect the confidentiality and integrity of accessed information, report suspected security violations or breaches, and complete mandatory security training.