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Director, ServiceNow Engineering (R-19848)

Dun & Bradstreet
Florham Park, USA
Full-time
Senior
Hybrid
Discovered 1 months ago
ServiceNowJavaScriptBusiness RulesScript IncludesFlow DesignerIntegration Hub

Full Job Posting

  • Drive Core Engineering Excellence to ensure we build, run and operate the ServiceNow Platform and core products with high Availability, Resiliency and operational insights.
  • Develop and execute on project plan and timelines, manage budgets with our cloud provides and manage the relationships with internal and external partners.
  • Collaborate with various stakeholders to understand their needs and propose appropriate architecture/design for implementation.
  • Identify areas for growth with a focus on software development testing and automation.
  • Drive automation with AI and other ServiceNow automation features while ensuring the right levels of testing and code quality checks are in place.
  • Serve as a coach and mentor to platform architects, engineers, and platform product/process owners.
  • Bachelor’s degree in Computer Science or related fields.
  • Minimum of 8 years of leadership experience on the ServiceNow Platform.
  • Understand platform architecture, data models, tables, relationships, scoped applications, integrations, security, upgrade implications, and platform limits.
  • The ability to break technical requirements into technical components, identify dependencies/complexity, estimate developer effort, and challenge estimates from the team partners.
  • JavaScript, Business Rules, Script Includes, Flow Designer, Integration Hub, REST/SOAP APIs, ACLs, UI configurations, debugging and performance trouble shooting.
  • Understanding how major products/capabilities interact (not necessarily be the SME for every module).
  • Strong knowledge of Incident, Problem, Request, Change, Knowledge, Service Operations Workspace, CMDB and related workflows.
  • Understand CI relationships, Discovery, Service Mapping, CSDM, identification/reconciliation, and data quality.
  • Establish development standards, code reviews, technical governance, release controls and guardrails to prevent unnecessary customization.
  • Recognize poor queries, inefficient scripting, excessive automation, integration bottlenecks and other platform performance risks.
  • Understand Now Assist, GenAI capabilities, AI agents, skills, use cases, governance, security, and value realization.
  • Source control, update sets/app repo, automated testing (APM), CI/CD, cloning, environment strategy, release, and upgrades.
  • Challenge partner designs, estimates, staffing models, and technical recommendations rather than rely on vendors for technical direction.
  • Hire, coach and develop engineers; establish expectations; conduct performance reviews.
  • Demonstrate clear and effective verbal and written communication skills with all levels of staff.
  • Ability to resolve problems quickly as they arise and lead through obscurity of these problems and build solutions for future.
  • Demonstrated experience in leading people and working with diverse development teams.
  • Show an ownership mindset in everything you do. Be a problem solver, be curious and be inspired to take action. Be proactive, seek ways to collaborate and connect with people and teams in support of driving success.
  • Continuous growth mindset, keep learning through social experiences and relationships with stakeholders, experts, colleagues and mentors as well as widen and broaden your competencies through structural courses and programs.

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