Senior Sales Coordinator (R-20078)

About the Role:

Key Responsibilities:

• Support end-to-end Salesforce processes covering leads, opportunities, quotes, contracts, orders, renewals and related sales workflows.
• Monitor lead flow, opportunity progression and pipeline data to ensure timely updates and accurate CRM information.
• Review sales quotes, contracts and order information for completeness and accuracy prior to downstream processing.
• Validate key transaction details including products, pricing, approvals, payment terms, contract dates, invoice schedules and order information.
• Provide day-to-day Salesforce user support, including access requests, queues, reports, dashboards, data modifications and issue resolution.
• Coordinate with Sales, Sales Operations, Finance, Legal, Operations and IT teams to resolve Salesforce, contract, order and data-related issues.
• Support Salesforce enhancements and releases through UAT execution, test case validation, defect reporting and post-implementation checks.
• Participate in detailed system and process testing to ensure new enhancements meet business requirements.
• Track user queries and support requests and ensure timely closure within agreed SLA timelines.
• Support accurate Salesforce-to-legal system handoffs and assist with issue tracking and reconciliation.
• Conduct Salesforce process training for new joiners across Sales and Sales Support.
• Maintain SOPs, user guides, process documentation, training materials and operational checklists.
• Identify recurring operational issues and recommend opportunities to improve processes and reduce manual activities.

Key Requirements:

• 5+ years of experience.
• Bachelor's or Master's degree in Business Administration, Commerce, Information Technology, Computer Science or a related discipline.
• Hands-on experience working with Salesforce (SFDC) is mandatory.
• Experience in Sales Operations, Sales Support, CRM Operations, Contract Management or Order Management is preferred.
• Salesforce certification would be an added advantage.

Preferred Qualifications

• Experience in Sales Operations, Sales Support, CRM Operations, Contract Management or Order Management is preferred.
• Salesforce certification would be an added advantage.