Director, Rooms (Saudi National)

About Faena

As

A Poetic Guest Journey

• Craft an arrival-to-departure experience that feels ceremonial yet natural—where service anticipates rather than reacts, and every detail speaks softly of care, artistry, and belonging.
• Pre-Opening as a Creative Act
• Guide the pre-opening of the Rooms division with clarity and intention—bringing systems, spaces, teams, and rituals into alignment so opening day unfolds with confidence and grace.

A Living House of Hospitality

• Shape guestrooms, residences, and public spaces as places of comfort and character—where Faena’s bold design language meets warmth, privacy, and impeccable stewardship.
• Service as Ritual
• Translate standards into rituals and procedures into moments—ensuring Butler-led service, housekeeping precision, and guest engagement feel expressive, personal, and memorable.
• Teams with Presence
• Recruit, inspire, and develop Rooms leaders and colleagues who lead with pride, empathy, and polish—championing Saudi talent and creating pathways for growth and mastery.
• Performance with Grace
• Balance artistry with accountability—driving guest satisfaction, operational excellence, and asset care while honoring the emotional cadence of ultra-luxury hospitality.

A Signature Guest Journey

• Design and deliver a seamless, emotionally resonant Rooms experience that transforms stays into lasting memories.
• Champion personalized service, intuitive anticipation, and Faena’s signature rituals across all guest touchpoints.
• Ensure flawless coordination between Front Office, Housekeeping, Butler, and Guest Services.

Pre-Opening & Operational Readiness

• Lead Rooms pre-opening planning, recruitment, training, and operational simulations.
• Establish SOPs, service sequences, and quality assurance standards aligned with Faena’s ultra-luxury positioning.
• Partner with IT, Engineering, and Housekeeping to ensure systems, rooms, and public areas are opening-ready.

Leadership & Culture

• Recruit, inspire, and develop high-performing Rooms leaders and teams.
• Foster a culture of pride, accountability, and genuine hospitality.
• Support Saudization goals through mentoring, development, and succession planning.

Performance & Quality Management

• Drive Rooms KPIs including guest satisfaction, cleanliness, service consistency, and operational efficiency.
• Balance service excellence with cost control, labor productivity, and asset protection.
• Personally oversee VIP arrivals, residents, and high-profile guests.

Collaboration & Community

• Work closely with Revenue Management, Sales, Spa, and F&B to ensure a cohesive guest experience.
• Act as a visible host and cultural ambassador within the hotel and the Diriyah community.
• Ensure compliance with Saudi regulations, safety standards, and brand requirements.

Who You Are

• A Saudi National hospitality leader with senior Rooms experience in luxury or ultra-luxury environments.
• Ideally experienced in pre-opening, with the ability to build structure without sacrificing soul.
• A natural host who leads through presence, storytelling, and attention to detail.
• Deeply attuned to Saudi culture, values, and expectations, with confidence navigating stakeholders and teams.
• Commercially aware, quality-driven, and emotionally intelligent.
• Fluent in Arabic and English, equally at ease with guests, colleagues, and owners.

Additional Information

• What’s in it for you...
• Lots of opportunity to progress and switch it up as part of a global family of brands.
• Great healthcare, competitive salary, and some nice extra perks across the Ennismore family of brands!
• Learning opportunities to broaden your skillset and development that helps you think, make, and thrive at work
• The opportunity to be yourself and collaborate with other bright minds in a relaxed, innovative culture