Director, Rooms
Skills
About This Role
A Poetic Guest Journey
- Craft an arrival-to-departure experience that feels ceremonial yet natural where service anticipates rather than reacts, and every detail speaks softly of care, artistry, and belonging.
- Pre-Opening as a Creative Act
- Guide the pre-opening of the Rooms division with clarity and intention bringing systems, spaces, teams, and rituals into alignment so opening day unfolds with confidence and grace.
A Living House of Hospitality
- Shape guestrooms, residences, and public spaces as places of comfort and character where Faena s bold design language meets warmth, privacy, and impeccable stewardship.
- Service as Ritual
- Translate standards into rituals and procedures into moments ensuring Butler-led service, housekeeping precision, and guest engagement feel expressive, personal, and memorable.
- Teams with Presence
- Recruit, inspire, and develop Rooms leaders and colleagues who lead with pride, empathy, and polish championing Saudi talent and creating pathways for growth and mastery.
- Performance with Grace
- Balance artistry with accountability driving guest satisfaction, operational excellence, and asset care while honoring the emotional cadence of ultra-luxury hospitality.
A Signature Guest Journey
- Design and deliver a seamless, emotionally resonant Rooms experience that transforms stays into lasting memories.
- Champion personalized service, intuitive anticipation, and Faena s signature rituals across all guest touchpoints.
- Ensure flawless coordination between Front Office, Housekeeping, Butler, and Guest Services.
Pre-Opening & Operational Readiness
- Lead Rooms pre-opening planning, recruitment, training, and operational simulations.
- Establish SOPs, service sequences, and quality assurance standards aligned with Faena s ultra-luxury positioning.
- Partner with IT, Engineering, and Housekeeping to ensure systems, rooms, and public areas are opening-ready.
Leadership & Culture
- Recruit, inspire, and develop high-performing Rooms leaders and teams.
- Foster a culture of pride, accountability, and genuine hospitality.
- Support Saudization goals through mentoring, development, and succession planning.
Performance & Quality Management
- Drive Rooms KPIs including guest satisfaction, cleanliness, service consistency, and operational efficiency.
- Balance service excellence with cost control, labor productivity, and asset protection.
- Personally oversee VIP arrivals, residents, and high-profile guests.
Collaboration & Community
- Work closely with Revenue Management, Sales, Spa, and F&B to ensure a cohesive guest experience.
- Act as a visible host and cultural ambassador within the hotel and the Diriyah community.
- Ensure compliance with Saudi regulations, safety standards, and brand requirements.
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Company Description About Faena Faena creates cultural epicenters—living stages where art, design, and warm, attentive hospitality convene to craft a feast for the senses. We are a Cultural Embassy that invites guests to
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