Director
Role Overview
Senior-level Customer Success leadership role for KSA, focused on strategic customer outcomes, retention, advocacy, and account growth.
Acts as a trusted customer advisor and advocate and as the primary liaison between customers and Seclore teams.
Key Skills for This Role
Full Job Posting
About Seclore
Seclore provides data security solutions intended to help enterprises and government organizations protect data and adopt AI safely.
The company serves more than 500 global enterprises and government organizations across over 40 countries.
Role overview
Senior-level Customer Success leadership role for KSA, focused on strategic customer outcomes, retention, advocacy, and account growth.
Acts as a trusted customer advisor and advocate and as the primary liaison between customers and Seclore teams.
Team and customer leadership
- Lead, expand, and mentor the KSA Customer Success team; set strategy and OKRs and oversee hiring, training, coaching, and development.
- Own strategic customer relationships, set success goals, plans, and KPIs, and lead discovery and ongoing customer discussions.
- Advise customers on deployments, business direction, product capabilities, best practices, adoption, usage, security, and value realization.
Account outcomes and collaboration
- Build executive and cross-functional customer relationships and act as the primary liaison and customer advocate.
- Align internal teams on account plans supporting customer references, retention, and growth; assess progress and resolve issues.
- Create business cases, usage scenarios, solution blueprints, FAQs, and meeting notes.
- Support production go-live, UAT sign-off, and initial rollout; share product feedback with Product Management and work with Sales on renewals and expansion.
Required experience and qualifications
- 12+ years of leadership experience handling end-to-end customer relationships in relevant areas such as software application deployment, strategic advisory, account management, or Customer Success; SaaS experience is preferred.
- Proven strategic customer relationship management and measurable results.
- Consulting, discovery, solution approach, and value-realization expertise.
- Strong executive communication, organization, project management, time management, and stakeholder management skills.
- Able to explain technical and business concepts, lead cross-functional teams, and understand enterprise business processes.
- Bachelor’s degree in technology, business, or a related field; MBA preferred.
Preferred background
- Endpoint security, especially DLP, data classification, or DRM; cybersecurity knowledge is advantageous.
- Business process management in government, banking, financial services, insurance, or manufacturing is advantageous.
- Major systems integrator or Customer Success function experience is preferred; SaaS/subscription experience is a plus.
Travel
- Willingness and ability to travel 60% or more of the time.
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