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Director, Restaurant Technology Deployment & Operations, Tim Hortons

Restaurant Brands International
Toronto, CAN
Full-time
Director
Discovered 1 weeks ago

Full Job Posting

Who you are

  • Familiar with QSR, Retail or Hospitality operations and fast-paced customer servicing environments.
  • Knowledge of Point-of-Sale systems, Networking, Back-Office systems, inventory and supply chain processes.
  • Experience developing project roadmaps, deploying enhancements, executing change management, and working cross-functionally to ensure a seamless and timely execution.
  • Curious achiever to gather peer feedback and industry trends to inform technical decisions.
  • Experience in understanding and prioritizing user needs and the intersection of technology to deliver positive business results.
  • Skilled in project management to oversee and manage all aspects of solution evaluation and execution to ensure it is successful.
  • Strategic Leadership
  • Define and lead the deployment strategy for Tim Hortons restaurant technology across the system, including new restaurant builds, retrofits and strategic rollouts, ensuring alignment with brand priorities and enterprise goals.
  • Oversee a team of project managers and infrastructure SMEs responsible for installation readiness, vendor coordination, and deployment timelines.
  • Responsible for technology lifecycle planning and execution, identifying opportunities to consolidate work, reduce cost and disruption, and support future needs.
  • Lead accountability for delivering technology solutions on time, on budget, and with measurable value to operations and guests.
  • Partner with cross-functional teams to define deployment standards, system readiness criteria, and field success metrics, including product, engineering, restaurant operations, training, and vendor partners, to ensure seamless technology rollouts.
  • Deployment Execution
  • Oversee the planning, piloting, and full deployment of new restaurant technologies across the Tim Hortons network.
  • Standardize deployment processes through scalable methodologies, playbooks, and best practices to ensure consistent execution.
  • Drive rigorous performance monitoring, risk assessment, and issue resolution during project implementation.
  • Ensure adherence to regulatory, quality, and compliance standards for all technology rollouts.
  • Stakeholder Engagement & Change Management
  • Build and lead a high-performing deployment and delivery team.
  • Partner closely with restaurant owners, field operations teams, and training to ensure technology readiness and adoption.
  • Develop change management strategies to minimize disruption and maximize adoption at the restaurant level.
  • Act as the primary communicator to executive leadership on project progress, risks, and success metrics.
  • Bachelor’s degree in Computer Science, Information Systems, or related field.
  • Proven experience managing large scale and complex projects in the Quick Service Restaurant industry, or related industries.
  • Proficiency in systems such as POS, networking, order management, and restaurant or hospitality workflows.
  • Strong analytical and problem-solving skills with a strong attention to detail.
  • Excellent communication and interpersonal skills to collaborate effectively with cross-functional teams.
  • Ability to manage multiple projects simultaneously and prioritize tasks in a fast-paced environment.
  • Familiarity with software development methodologies and project management principles.
  • This posting is for an existing vacancy. RBI follows a 5 day, in-office work schedule to support collaboration. Successful candidates will be expected to work onsite 5 days per week.
  • Benefits at all of our global offices are focused on physical, mental and financial wellness. We offer unique and progressive benefits, including a comprehensive global paid parental leave program that supports employees as they expand their families, free telemedicine and mental wellness support.
  • Restaurant Brands International and all of its affiliated companies (collectively, RBI) are equal opportunity and affirmative action employers that do not discriminate on the basis of race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or veteran status, or any other characteristic protected by local, state, provincial or federal laws, rules, or regulations. RBI's policy applies to all terms and conditions of employment. Accommodation is available for applicants with disabilities upon request.

What you will do

  • Strategic Leadership
  • Define and lead the deployment strategy for Tim Hortons restaurant technology across the system, including new restaurant builds, retrofits and strategic rollouts, ensuring alignment with brand priorities and enterprise goals.
  • Oversee a team of project managers and infrastructure SMEs responsible for installation readiness, vendor coordination, and deployment timelines.
  • Responsible for technology lifecycle planning and execution, identifying opportunities to consolidate work, reduce cost and disruption, and support future needs.
  • Lead accountability for delivering technology solutions on time, on budget, and with measurable value to operations and guests.
  • Partner with cross-functional teams to define deployment standards, system readiness criteria, and field success metrics, including product, engineering, restaurant operations, training, and vendor partners, to ensure seamless technology rollouts.
  • Deployment Execution
  • Oversee the planning, piloting, and full deployment of new restaurant technologies across the Tim Hortons network.
  • Standardize deployment processes through scalable methodologies, playbooks, and best practices to ensure consistent execution.
  • Drive rigorous performance monitoring, risk assessment, and issue resolution during project implementation.
  • Ensure adherence to regulatory, quality, and compliance standards for all technology rollouts.
  • Stakeholder Engagement & Change Management
  • Build and lead a high-performing deployment and delivery team.
  • Partner closely with restaurant owners, field operations teams, and training to ensure technology readiness and adoption.
  • Develop change management strategies to minimize disruption and maximize adoption at the restaurant level.
  • Act as the primary communicator to executive leadership on project progress, risks, and success metrics.
  • What you will bring:
  • Bachelor’s degree in Computer Science, Information Systems, or related field.
  • Proven experience managing large scale and complex projects in the Quick Service Restaurant industry, or related industries.
  • Proficiency in systems such as POS, networking, order management, and restaurant or hospitality workflows.
  • Strong analytical and problem-solving skills with a strong attention to detail.
  • Excellent communication and interpersonal skills to collaborate effectively with cross-functional teams.
  • Ability to manage multiple projects simultaneously and prioritize tasks in a fast-paced environment.
  • Familiarity with software development methodologies and project management principles.
  • This posting is for an existing vacancy. RBI follows a 5 day, in-office work schedule to support collaboration. Successful candidates will be expected to work onsite 5 days per week.
  • Benefits at all of our global offices are focused on physical, mental and financial wellness. We offer unique and progressive benefits, including a comprehensive global paid parental leave program that supports employees as they expand their families, free telemedicine and mental wellness support.
  • Restaurant Brands International and all of its affiliated companies (collectively, RBI) are equal opportunity and affirmative action employers that do not discriminate on the basis of race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or veteran status, or any other characteristic protected by local, state, provincial or federal laws, rules, or regulations. RBI's policy applies to all terms and conditions of employment. Accommodation is available for applicants with disabilities upon request.

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