Director, Product Management

YOUR ROLE

• The Director of Product Management - Membership will lead the strategy, development, and growth of CareScout's membership platform, a consumer-focused offering designed to help individuals and families navigate aging, caregiving, wellness, and long-term care needs. This leader will own the end-to-end member experience, including subscription offerings, care planning, clinical wellness services, care navigation, provider network benefits, Care Circle experiences, and ongoing member engagement.
• This role is responsible for defining product strategy, prioritizing investments, and translating company objectives into a scalable membership platform that delivers measurable value to members while driving business growth. The Director will oversee the development of digital experiences, service enablement capabilities, operational workflows, and platform integrations required to support CareScout's evolving membership ecosystem.
• Reporting to the Chief Product Officer, this leader will partner closely with Engineering, Design, Data, Clinical, Operations, Marketing, Nurse Network, and Revenue teams to bring innovative membership experiences to market. Success in this role requires balancing consumer needs, business objectives, clinical considerations, and operational execution to create a differentiated platform that improves aging, caregiving, and long-term care outcomes.
• What you will be doing
• This role will translate company strategy into actionable product roadmaps and lead the end-to-end development of CareScout's membership platform.
• This leader will own prioritization, execution, and delivery across member-facing experiences, operational tools, platform capabilities, and critical integrations, while driving the evolution of enrollment, benefits, care journeys, wellness programs, care navigation, service fulfillment, and member engagement.
• Working closely with Engineering, Design, Data, Clinical, Operations, Finance, Marketing, and Network Management teams, the Director will develop scalable products and workflows that balance near-term business priorities with long-term platform growth, using data and customer insights to drive measurable improvements in conversion, engagement, retention, operational efficiency, and customer outcomes.
• The role also serves as a key cross-functional leader, fostering strong product management practices, clear decision-making, accountability, and a culture of continuous improvement across the organization.
• We are particularly interested in candidates who demonstrate strong product sense, analytical rigor, customer empathy, and the ability to lead through influence. Successful candidates thrive in ambiguous environments, learn new domains quickly, and turn complex problems into simple, scalable solutions that deliver measurable business and customer impact.

What you bring

• 7 plus years of experience in Product Management, with demonstrated experience leading complex initiatives or product areas.
• Proven ability to operate at both strategic and execution levels within a defined product vision.
• Experience building and scaling digital products, platform capabilities, memberships, subscriptions, or service-based offerings.
• Strong cross-functional leadership skills and the ability to influence without direct authority.
• Experience working across technical and business domains (e.g., customer experience, operations, data, finance systems).
• Deep understanding of modern product development practices (discovery, delivery, Agile).
• Strong communication skills with the ability to engage effectively with senior leadership.
• Experience building and scaling products in highly regulated industries, with a proven ability to navigate legal, compliance, privacy, and operational requirements while delivering exceptional customer experiences.
• Ability to balance digital product experiences with human-supported service models and operational workflows.
• ADDITIONAL INFORMATION
• National Range: $134,600 - $209,000
• High-Cost Range (includes New York): $168,300 - $261,000
• Disclaimer: This role is aligned to a national market-based pay range. Actual compensation will vary based on geographic location, experience, skills, and other job-related factors. In addition to base salary, this role is eligible to participate in a bonus incentive plan. Incentive compensation is based on individual and company performance and is not guaranteed.
• This role is not eligible for employment visa sponsorship.

Employee Benefits & Well-Being