Director, Product & Learning & Development

Global Vision & Roadmap: Define and own the multi-year strategic roadmap for internal technical readiness, field deployment, and external customer/partner enablement. Ensure our educational framework scales alongside Apptronik’s global expansion and rapid product release cycles.

Operational Excellence & P&L: Manage the functional budget as a high-yield investment. Establish and report on business-critical metrics, including Support Deflection, Time-to-Value (TTV), Certification rates, and Launch Readiness, directly to executive leadership.

Commercialization: Partner with Go-To-Market (GTM), Product, and Commercial teams to architect, price, and commercialize tiered training packages and professional certification tracks that contribute directly to GSS margins.

Ecosystem Architecture: Architect and oversee Apptronik’s multi-tenant Learning Tech Stack (LMS/LXP/Sandbox). Integrate learning directly with CRM, CS, and Support tools to establish a unified, 360-degree view of user proficiency and product adoption.

High-Stakes Curricula & Launch Readiness: Oversee the creation of technical learning programs that go beyond basic maintenance to include robot supervision, teleoperation, and safety. Drive "Deployment Readiness" frameworks aligned to New Product Introductions (NPI).

AI-Enabled & Simulation Learning: Drive the adoption of modern, AI-powered learning tools, digital twins, and virtual "Sandbox" environments for risk-free, high-fidelity mastery, delivering performance support directly "in the flow of work."

Certification Engine & Competency Models: Architect a "Gold Standard" Global Certification program and define persona-based competency models for internal Field Engineers, partners, and customer operators worldwide.

Documentation Partnership: Act as a strategic stakeholder for Technical Documentation to ensure manuals, release notes, and instructional content are perfectly synchronized as a single source of truth.

Scale the Org: Recruit, mentor, and lead a high-performing management layer, building the functional muscle of the team and fostering the growth of technical trainers, instructional designers, and e-learning developers.

Executive Liaison: Serve as a vital bridge between GSS, Product, Engineering, and Commercial Transformation teams to embed the "Learning Loop" into the product development lifecycle.

Product Insights & Advocacy: Synthesize learner analytics, field observations, and user feedback to advocate for product "learnability," working with Engineering to reduce operational friction through better out-of-box design.

Change Management: Lead the cultural shift that transforms training from a reactive support function into a proactive business driver for human-robot operational literacy.

~10 years of progressive leadership experience in Technical Training, Product L&D, Customer Education, or Technical Enablement within high-growth robotics, hardware-plus-software, or industrial tech environments.

5+ years of director-level management experience, with a proven track record of managing managers and leading multi-disciplinary technical teams.

0-to-1 Track Record: Demonstrated success building a global product education or enablement function from the ground up in a rapidly scaling organization.

Business & Financial Acumen: Deep understanding of complex B2B SaaS/Hardware business models, with a proven ability to link learning metrics directly to P&L performance (ROI, NRR, support deflection).

Executive Presence: Exceptional communication and influencing skills with the confidence to drive alignment across C-Suite and SVP levels.

WORK ENVIRONMENT

*This is a direct hire. Please, no outside Agency solicitations.

Apptronik provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.