Director, Product Engineering

Role overview

Responsibilities

• Lead engineering teams across development, maintenance, modernization, integration, releases, operational support, and technology enablement.
• Set engineering strategy, delivery models, governance frameworks, and operational practices aligned with roadmaps and business objectives.
• Align investments and resources with product strategy, architecture, operational requirements, security obligations, and client outcomes.
• Partner with Product leadership on roadmaps, release oversight, prioritization, technical debt, modernization, platform sustainability, and innovation.
• Oversee delivery performance, capacity, workforce planning, risk, quality, operational readiness, and technology health.
• Lead complex technology, delivery, operational, resourcing, and stakeholder challenges.
• Promote modern software practices, automation, AI-assisted engineering, DevOps, quality disciplines, and engineering standards.
• Build and develop engineering organizations through hiring, workforce and succession planning, coaching, performance management, and engagement.
• Manage engineering metrics and governance reporting; balance innovation with reliability, security, privacy, scalability, and sustainability.
• Support organizational planning, budgeting, technology investments, cloud transformation, SaaS evolution, and operational improvement.
• Provide leadership during major incidents, escalations, continuity events, and operational disruptions.

Qualifications

• University degree in Computer Science, Software Engineering, Information Technology, Engineering, or equivalent education and relevant experience.
• At least 10 years of progressive enterprise software delivery experience, including leadership of engineering organizations, technology teams, or software delivery functions.
• At least five years leading managers, engineering leaders, architects, or multidisciplinary technical teams.
• Experience managing engineering strategy, delivery, resource planning, governance, and operational accountability in complex software environments.
• Strong written and verbal communication with technical, operational, business, client, and executive audiences.
• Ability to lead change, influence strategy, manage competing priorities, and align diverse stakeholders.
• Experience in Agile, DevOps, iterative, SaaS, cloud-enabled, or hybrid delivery environments.
• Experience supporting healthcare, eHealth, claims, benefits, provider or beneficiary management, or technology environments using FHIR.

Preferred skills

• Large-scale modernization, cloud transformation, SaaS evolution, platform renewal, or enterprise technology transformation experience.
• Familiarity with multi-tenant architectures, configurable platforms, shared services, cloud-native practices, and scalable SaaS operating models.
• Experience with engineering governance frameworks, operating models, standards, delivery methodologies, or technology centres of excellence.
• Exposure to digital health interoperability, healthcare integrations, APIs, enterprise data exchange, or regulated technology.
• Experience with highly configurable, multi-client, multi-jurisdiction platforms.
• Understanding of resilience, observability, cybersecurity, privacy, regulatory compliance, disaster recovery, and business continuity.

Workplace

• The posting identifies the role as remote and also describes flexible hybrid and remote work options across Canada.

Compensation

• The posted minimum salary is $155,000 and maximum salary is $185,000; no pay period is stated.

Additional role conditions

• Must pass a Criminal Record Check and be eligible to work in Canada.
• May require occasional travel and availability for major incident response, executive escalations, critical operational events, continuity efforts, and emergency support.

Benefits

• Employer-paid benefits beginning on day one, paid vacation, and an employer-supported retirement savings plan.
• Flexible scheduling, Employee and Family Assistance Program, wellness resources, professional development, recognition programs, and team events.