Director Process Excellence

Role overview

Leadership and process excellence

• Lead regional RPX Process and Product teams in alignment with global objectives, regional priorities, and governance standards.
• Own the regional Process Excellence framework, process landscape management, project and performance methodologies, and continuous improvement culture.
• Develop a regional Process Excellence strategy aligned with global directives and local business needs.
• Steer initiatives in process optimization, product topics, automation, and offshoring, ensuring prioritization and delivery.
• Oversee the RPX product portfolio, resources, rollouts such as FIS3 and SAP S/4HANA, operational support, adoption, compliance, and quality.
• Harmonize end-to-end processes to improve efficiency, scalability, and customer-centric outcomes.

Projects, collaboration, and governance

• Lead high-visibility projects and ensure delivery on time, within scope and budget; develop plans, track milestones, and coordinate gap analysis and process mapping.
• Represent and coordinate cross-functional initiatives at regional and global levels and liaise with GQ-PEX, product owners, regional functions, and stakeholders.
• Engage regional management, QSC, GCC, and satellite teams; prepare performance reports, updates, and strategic recommendations.
• Define project management and governance standards, conduct audits, and establish feedback loops for continuous improvement.
• Analyze Salesforce Analytics, QlikView, and Compass data to generate insights, monitor trends, and identify innovation opportunities.
• Build and mentor a high-performing team; provide coaching, feedback, and growth opportunities.

Experience and capabilities

• 10+ years of experience in operations, commercial, business analysis, project or product management, with process excellence experience in improvement, transformation, and performance management.
• Understanding of process management principles and improvement methodologies, including the Six Sigma lifecycle, bundling, and offshoring.
• Strong communication, stakeholder management, presentation, team leadership, change management, and project prioritization capabilities.
• Knowledge of process improvement tools and technologies, including analytics and visualization, process mining, process mapping, and automation.
• Proficiency in Microsoft Office, particularly Teams, PowerPoint, and Excel.
• Fluent spoken and written English; occasional travel may be required.

Tools and preferred experience

• Examples of relevant tools include QlikSense, Celonis, ARIS, BPMN 2.0, RPA, Alteryx, and Macros.
• Knowledge of product governance, rollouts, and operational support for SAP S/4HANA, Oracle, FIS3, or ODM is a plus.
• HL system experience and maritime, shipping, or terminal industry knowledge are a plus.

Certifications

• Lean Six Sigma Green or Black Belt, PMP, and ITIL certification are listed.

Work arrangement

• A hybrid work setup is available.