Director, Operations, MB, ON
Role Overview
Director of Operations, Ontario, reporting to the President and based in the Greater Toronto Area.
Leads District Managers supporting franchised and corporate stores across an assigned region.
Accountable for franchisee sales and profit, operational excellence, brand standards, and customer experience.
Key Skills for This Role
Full Job Posting
Role overview
Director of Operations, Ontario, reporting to the President and based in the Greater Toronto Area.
Leads District Managers supporting franchised and corporate stores across an assigned region.
Accountable for franchisee sales and profit, operational excellence, brand standards, and customer experience.
Responsibilities
- Guide franchisees in optimizing restaurant operations and build effective relationships with owners, operators, and senior leaders.
- Oversee corporately owned stores and lead District Managers in driving revenue, operational excellence, and customer experience.
- Use data-informed discussions to set operational and service objectives; assess and communicate performance metrics.
- Create and execute action plans addressing brand standards and food safety; ensure compliance across products, equipment, systems, and processes.
- Facilitate best-practice learning through presentations and face-to-face training.
- Partner with franchising to assess open markets, interview and approve prospective buyers, and review expansion plans.
- Support market expansion, multi-unit growth, renewals, and transfers.
- Develop annual operating plans and budgets, prepare financial and development forecasts, and report business data to senior management.
Required qualifications
- Bachelor's degree in business or a related field.
- 5+ years of operations experience in QSR, retail, food and beverage, or a similar industry.
- Experience in project management, leadership, budgets, profit and loss, employee supervision, customer service, and conflict resolution.
- Ability to present operational information orally and in writing.
- Proficiency in Microsoft Word, Excel, PowerPoint, and Outlook.
- Willingness to travel as needed for the business unit.
Preferred qualifications
- Multi-unit franchise operations experience is preferred.
About the company
MBI Brands operates and franchises Mary Brown's Chicken and Fat Bastard Burrito and describes a focus on operational excellence and expansion.
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