Director - Operations & Maintenance
Skills
About This Role
Overview
Lead and manage all operations and maintenance activities across city assets and public realm infrastructure.
Manage and develop a team of up to 10 staff, including performance management, team development, and annual reviews.
Oversee third-party contractors delivering hard and soft FM services, ensuring performance aligns with KPIs, SLAs, and operational standards.
Supervise the operational oversight of critical infrastructure through the delivery teams, including wastewater treatment plants, electrical infrastructure, utilities, and associated systems.
Drive high levels of customer service and user experience across all delivery partners and operational activities.
Manage operational and maintenance budgets, cost controls, forecasting, and financial reporting.
Lead stakeholder engagement with internal departments, authorities, consultants, service providers, and external partners.
Support design and technical reviews to ensure maintainability, operational efficiency, and lifecycle considerations are embedded within assets.
Lead asset handover and operational readiness activities including inspections, snagging, defect resolution, commissioning support, and transition into operations.
Ensure compliance with governance frameworks, regulatory requirements, and health, safety, and environmental standards.
Identify operational risks, troubleshoot issues, and implement effective problem-solving and continuous improvement initiatives.
Develop and implement operational procedures, maintenance strategies, and performance standards to optimize asset reliability and efficiency.
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