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Director Operations

3040 RESPIRATORY THERAPY WA SHMC SPOKANE MAIN TOWER 10TH FLOOR
USA
Full-time
Director · 8+ years experience
Hybrid
Discovered 2 weeks ago
Communication

Full Job Posting

What You'll Do

  • Lead and maintain accountability for reliable, high-quality 24/7 Integrated Resource Center operations across the Division.
  • Oversee staffing and agency services to support safe, efficient workforce allocation and dependable coverage.
  • Partner with divisional and ministry leaders to understand operational needs, align staffing plans, resolve service issues, and support efficient care delivery.
  • Use staffing, operational, financial, service, and outcome data to identify trends, guide decisions, optimize resources, and improve performance.
  • Develop and manage reporting for improvement portfolios, milestone plans, financial outcomes, project timelines, risks, and performance measures.
  • Organize and facilitate recurring meetings with leadership, team leads, and executives to gather information, communicate progress, resolve barriers, and develop countermeasures.
  • Set and manage clear expectations with team members and stakeholders, and monitor progress against service commitments, work plans, and deadlines.
  • Direct timely operational response during capacity constraints, inclement weather, emergencies, and other disruptions, including resource redirection, escalation, and maintenance of coverage.
  • Ensure operations comply with applicable policies, regulatory requirements, labor agreements, workforce practices, and financial controls.
  • Identify and implement sustainable improvements, technology-enabled solutions, and best practices that strengthen quality, efficiency, reliability, customer service, and workforce outcomes.
  • Travel, present, or provide training as needed to support divisional initiatives and operational priorities.

What You'll Bring

  • Education & Credentials
  • Required: Bachelor's degree in nursing or related field.
  • Preferred: Master's degree in nursing or related field.
  • Preferred: PhD or DNP.
  • Required: Experience healthcare, staffing, scheduling, timekeeping, or analytical tools and databases.
  • Preferred: Clinical training or education and a current RN license.
  • Preferred: Project Management Professional certification.
  • Experience & Expertise
  • 8 years of experience leading and mentoring staff, managing performance, resolving conflict, and leading/managing change initiatives.
  • 8 years of experience in large, multi-functional health care or equivalent environment.
  • 2 years of experience with healthcare staffing in an acute care setting.
  • 5 years of direct care nurse experience in acute hospital setting and progressive leadership in a nurse leader role (preferred) (supervisor, manager, director).
  • 2 years of demonstrated experience with project management principals (preferred).
  • 2 years of demonstrated experience with current data analysis principles, methods, procedures, practices, tools and techniques (preferred).
  • Professional & Leadership Capabilities
  • Ability to lead complex organizations through transition and change.
  • Ability to understand customer needs and deliver services based on the region to meet their needs.
  • Ability to conceptualize and implement new service delivery models based on the regional needs.
  • Ability to work in a multi-entity, highly matrix organization including hospitals and satellite facilities at the region and PH&S system level.
  • In depth working knowledge of staffing and timekeeping processes and systems critical towards system-wide centralization and standardization efforts.
  • Ability to evaluate, develop, and manage employees in a way that motivates them to grow and be their best.
  • Ability to use independent, critical judgment in all aspects of matching skilled resources with needs.
  • Basic understanding of labor laws and state regulations related to staffing, advanced understanding of union contracts.
  • Excellent verbal and written communication skills, with particular skill in tactful, direct and sensitive communications.
  • Ability to effectively manage multiple priorities and meet deadlines while demonstrating positive interpersonal skills in interactions.
  • Ability to handle information with utmost confidentiality and discretion.
  • Ability to model professional and ethical conduct consistent with the Providence Health & Services mission, vision and values at all times.
  • Demonstrated advanced interpersonal skills, including the ability to develop and maintain positive relationships and build trust and credibility with staff and leadership.
  • Demonstrated performance management skills including performance development.
  • Ability to be available and responsible in a 24/7 operation.
  • Knowledge of health care environment, staffing, timekeeping, customer service management and human resource management practices.
  • Ability to identify and solve problems, think critically and creatively, make decisions and implement change and system improvements for long-term resolution.
  • Demonstrated negotiations and mediation skills.
  • Expert knowledge of Kronos staffing software system.
  • Ability to oversee and provide guidance to a large group of employees under the direction of the Executive Director, Operations PSJH Integrated Resource Center.
  • Demonstrated advanced knowledge and ability working with multiple software packages and spreadsheet software such as Excel, power point, etc.
  • Ability to adapt to constantly changing ministry needs and staffing volume, while maintaining a positive attitude and excellent customer service skills.
  • Ability to develop collaborative effective working relationships with customers, Nursing and Allied throughout the Oregon region.
  • Why Join Us?
  • Integrated Resource Center Leadership: Lead 24/7 staffing and agency operations that support safe, efficient workforce deployment and reliable care delivery across the Division.
  • Operational Excellence: Advance process standardization, workforce optimization, staffing effectiveness, timekeeping accuracy, and service delivery performance.
  • Strategic Workforce Impact: Partner with divisional and ministry leaders to align staffing resources, improve workforce outcomes, and support organizational priorities.
  • Mission-Driven Service: Support caregivers through responsive staffing practices, continuous improvement, strong customer service, and operational excellence in service of Providence's Mission and Values.
  • Ready to Shape the Future of Healthcare?
  • If you are an operations leader with experience in workforce management, staffing operations, healthcare leadership, and organizational transformation, we encourage you to apply and help advance exceptional care through innovative and reliable workforce solutions.
  • The full pay range is listed in accordance with applicable law. Final compensation will be determined based on qualifications, experience, organizational compensation alignment, and the approved hiring department budget for the position. This position may also be eligible for incentive compensation and benefits.
  • At Providence we believe in the importance of human connection and the impact of in-person collaboration towards team cohesion and caregiver engagement. Further, we want our leaders to live in or near the communities we serve. Therefore, leaders applying for this role will be required to work a hybrid schedule, which consists of four days onsite, one day remote and live within a reasonable commuting distance to the ministry or service area they support and lead.

Preferred Qualifications

  • Preferred: Master's degree in nursing or related field.
  • Preferred: PhD or DNP.
  • Preferred: Clinical training or education and a current RN license.
  • Preferred: Project Management Professional certification.
  • 5 years of direct care nurse experience in acute hospital setting and progressive leadership in a nurse leader role (preferred) (supervisor, manager, director).
  • 2 years of demonstrated experience with project management principals (preferred).
  • 2 years of demonstrated experience with current data analysis principles, methods, procedures, practices, tools and techniques (preferred).

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