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Director, Operations

Provincial Credit Union
Prince Edward Island, CAN
Director · 10+ years experience
Onsite
$134,338 - $158,045
Discovered 1 weeks ago

Full Job Posting

What You’ll Do

  • Provide strategic direction and operational oversight for Core Banking, Lending Administration, and Deposit & Account Administration, ensuring alignment with PCU’s strategic priorities.
  • Lead operational planning, process improvement and standardization initiatives to improve efficiency, strengthen controls and enhance the member and employee experience.
  • Ensure banking operations are accurate, consistent, reliable and compliant with established policies, procedures, risk requirements and service expectations.
  • Oversee core banking systems and related operational platforms, ensuring business needs are considered in technology initiatives, system implementations and operational changes.
  • Lead cross-functional projects and organizational initiatives, including the effective planning, communication and implementation of changes affecting banking operations.
  • Monitor operational performance, service levels, risks, capacity and resource requirements, identifying issues and implementing sustainable solutions.
  • Build and maintain effective relationships with internal partners, third-party providers and industry stakeholders to support reliable and effective banking operations.
  • Lead, coach and develop departmental managers, establishing clear expectations, accountabilities and performance objectives while supporting leadership development and succession planning.
  • Foster a collaborative culture of accountability and continuous improvement, encouraging employees to identify opportunities, simplify processes and contribute practical solutions.
  • Provide recommendations to the Chief Operating Officer and Management Team on operational priorities, systems, processes, resources and opportunities for improvement.

Education & Experience

  • A bachelor’s degree in business, commerce or a related discipline, combined with at least 10 years of progressively responsible management or leadership experience; or an equivalent combination of education, training and relevant experience within the financial services industry.
  • Significant experience in banking or credit union operations, administration or related financial services functions.
  • Demonstrated experience leading managers and multiple functional areas, including performance management and employee development.
  • Experience leading cross-functional projects, system implementations, process improvement initiatives and organizational change.
  • Experience developing and maintaining operational processes, policies, procedures and controls.
  • Experience managing relationships with third-party providers and strategic partners.
  • Skills & Competencies
  • Strong knowledge of banking operations, operational risk, controls and the systems and processes supporting a financial services organization.
  • Strategic thinking and the ability to translate organizational priorities into actionable plans and measurable outcomes.
  • Strong analytical, critical-thinking and decision-making skills, including the ability to identify root causes and develop practical, sustainable solutions.
  • Understanding of banking technology and the ability to assess business requirements related to core banking systems and other operational platforms.
  • A member-focused approach and the ability to balance service expectations with operational efficiency, risk management and regulatory requirements.
  • The ability to balance strategic priorities with day-to-day operational needs in a changing environment.
  • Why You’ll Love It Here:
  • We believe our employees deserve the same outstanding care we give our members. That’s why we offer:
  • A People-First Culture: Join a supportive team that values collaboration, positivity, and community impact.
  • Competitive Pay & Bonus Program: Market-aligned salary plus the opportunity for annual bonuses.
  • Comprehensive Benefits: Health and dental coverage, sick time, and a Defined Contribution Pension Plan & Group Retirement Savings Plan with up to 9% employer contribution.
  • Work-Life Balance: Three weeks’ vacation, plus four personal days, and two volunteer days each year.
  • Career Growth: Tuition reimbursement, training opportunities, and career progression pathways.
  • Extra Perks: Annual fitness and clothing allowance, reduced employee loan and mortgage rates, and no service fees on banking transactions.
  • Salary Range: $134,338 - $158,045.
  • Additional Information
  • Bondability Requirement: Candidates must be bondable under a fidelity bond policy (includes a criminal and credit check).
  • Closing Date: November 8th, 2026.
  • Diversity & Inclusion
  • At Provincial Credit Union, we’re committed to creating an inclusive and equitable workplace. We welcome applications from all qualified individuals, and accommodations are available throughout the recruitment process.

Preferred Qualifications

  • Competitive Pay & Bonus Program: Market-aligned salary plus the opportunity for annual bonuses.

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