Director - Operational Readiness
Skills
About This Role
Overview
Qiddiya Investment Company is seeking a highly skilled Director of Operational Readiness to lead the planning, coordination, and execution of operational strategies for large-scale entertainment and cultural developments.
This role is integral to ensuring that all new projects are fully prepared for launch with efficient operations, well-trained staff, and superior customer experiences, aligning with the company's vision to create a world-class destination.
Responsibilities
- Develop and implement comprehensive operational readiness plans for upcoming projects to ensure seamless opening phases
- Coordinate cross-departmental efforts including construction, operations, training, and safety teams to align readiness goals
- Conduct readiness assessments and audits to identify risks and operational gaps, deploying mitigation strategies accordingly
- Lead the development and delivery of training programs to prepare operational teams and support staff
- Establish key performance indicators (KPIs) to measure operational readiness and track progress
- Engage with stakeholders and partners to maintain alignment with strategic objectives and operational standards
- Drive continuous improvement initiatives based on readiness metrics and feedback
Requirements
- Bachelor's degree in Business Administration, Operations Management, Hospitality, or a related discipline; Master's degree preferred
- Minimum of 8 years of progressive experience in operational readiness or operations management, ideally within the entertainment, hospitality, or large infrastructure projects
- Proven leadership capabilities in managing multi-disciplinary teams and complex project environments
- Strong analytical skills with experience in readiness assessment, risk management, and process optimization
- Excellent communication and stakeholder management skills at all organizational levels
- Demonstrated ability to develop effective training programs and foster staff readiness
- Knowledge of relevant regulatory standards and industry best practices
- Familiarity with the Saudi market and cultural context is an advantage
Benefits
Comprehensive benefits package
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