Director of Sales & Distribution
Skills
About This Role
Strong background in budget management, performance tracking, and achieving departmental goals.
Skilled in staff supervision, including scheduling, coaching, and performance management to ensure optimal service delivery.
Demonstrated success in guest satisfaction strategies, with a proactive approach to handling feedback, complaints, and service recovery.
Excellent organizational and planning skills, with the ability to prioritize tasks and develop actionable goals.
Well-versed in brand standards, with a commitment to maintaining a high level of service consistency across all front office touchpoints.
Strong interpersonal and communication skills, capable of motivating teams, conducting effective meetings, and driving results.
Ability to act as a service champion, fostering a positive and guest-centric atmosphere throughout the front office.
Experience in analyzing guest feedback, identifying areas for improvement, and implementing service enhancements.
Proficiency in property management systems (e.g., Opera, Fidelio) and Microsoft Office Suite.
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