Director of Rooms - Raffles Diriyah

Company Description

Job Description

*Leadership Presence & Brand Stewardship*

• Sets the standard for luxury experiences through hands‑on leadership, emotional intelligence, and authentic guest connection.
• Serves as a visible, confident, and refined leader across the property cultivating strong engagement with guests, residents, and colleagues.
• Acts as a brand ambassador for Raffles Diriyah, representing the hotel vision with sophistication, creativity, and impeccable judgment.
• Partners closely with the General Manager and Executive Committee to translate strategic priorities into clear pre-opening and operating goals, structured action plans, and measurable outcome.

*Operational Performance & Strategic Execution*

• Lead the pre-opening planning and set-up of the Rooms Division, including Front Office, Housekeeping, Guest Relations, Concierge, Raffles Butler, and related functions, ensuring seamless execution and consistency of experience.
• Oversees financial performance, including pre-opening budgeting, forecasting, budgeting, cost control, and revenue optimization across all outlets.
• Drives performance against Forbes Travel Guide, LQA, and internal brand standards, ensuring all venues meet and exceed luxury benchmarks.
• Develops and executes action plans based on guest feedback, financial results, and audit outcomes, fostering continuous improvement year‑round.
• Work closely with Revenue Management, Sales, and Marketing to support pre-opening pricing, positioning, and go-to-market strategies.
• Maintains deep expertise in luxury dining standards, ensuring leaders are trained, empowered, and accountable.
• Ensures effective labour management, productivity, and operational KPIs to balance service excellence with financial discipline.
• Brings proven pre-opening and project management experience required to navigate both short‑term operational initiatives and long‑range capital plans.
• Maintains transparency and strong communication within a high‑touch ownership environment.

*Culture, Talent & Engagement*

• Leads hiring, onboarding, and training to ensure alignment with brand standards and cultural values.
• Builds a high‑performance culture rooted in collaboration, creativity, and accountability across Rooms Department teams.
• Partners closely with People & Culture to drive engagement, retention, and development initiatives within the division.
• Translates colleague engagement insights into actionable plans with measurable outcomes.
• Mentors and develops Rooms leaders, strengthening succession pipelines and long‑term capability.
• Sustains energy, creativity, and a sense of purpose within a dynamic and competitive luxury dining landscape.

*Guest Experience, Safety & Brand Standards*

• Takes ownership of the end‑to‑end Rooms guest experience, ensuring exceptional service, quality, and consistency across all venues.
• Champions innovation and creativity, continually elevating dining concepts, service rituals, and guest engagement.
• Drives personalization and memorable moments that reflect modern luxury while honouring Raffles heritage.
• Ensures compliance with health, safety, sanitation, and regulatory standards across Rooms operation.
• Analyses guest feedback and quality metrics to implement structured improvements and sustain excellence.
• Oversee the end-to-end guest journey design, ensuring Raffle experience from pre-arrival to post-departure.
• Establish guest feedback, service recovery, and online reputation processes in readiness for opening.

Qualifications

• Minimum 10 years of progressive Rooms leadership experience within luxury or ultra‑luxury hotel brands.
• At least 5 years in a senior Rooms leadership role (Director of Rooms, Executive Assistant Director of Rooms, or equivalent) within a Forbes‑rated, or comparable luxury property.
• Proven success leading diverse teams, in high‑end luxury, ultra-luxury hotels.
• Strong financial acumen with demonstrated experience in revenue growth, cost control, and profitability within complex Rooms operations.
• Bachelor’s degree in hospitality management, Tourism, Business, or a related field preferred.
• Deep knowledge of luxury service standards, culinary trends, and operational best practices within the global luxury dining landscape.

*Leadership Style & Personal Attributes*

• A dynamic, emotionally intelligent leader with a passion for hospitality, and guest experience.
• Warm, polished, and service‑driven, with the ability to inspire teams and connect authentically.
• Creative and commercially minded, balancing innovation with operational discipline.
• Highly detail‑oriented with strong judgment and problem‑solving capabilities.

Additional Information

• Employee benefit card offering discounted rates at Accor properties worldwide.
• Complimentary duty meal.
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility & Sustainability activities.

Our Commitment to Diversity & Inclusion

• We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.