Director of Residences - Raffles Diriyah

Company Description

**Job Description** **ROLE SUMMARY**

• Service Excellence & Standards

• Relationship Management
• Operational Oversight
• Cross-Functional Collaboration
• Financial Management

• Hotel & Brand Integration

• **Qualifications** **Essential Requirements:**
• Education: Bachelor’s degree in hospitality management, Business Administration, Real Estate Management, or a related field. Equivalent extensive professional experience will be considered.
• Experience: Minimum of 7-10 years of progressive senior management experience within ultra-luxury residential properties, high-end hospitality operations (5-star hotels/resorts), or private club management.
• Luxury Service Expertise: Demonstrated, impeccable track record in delivering and managing ultra-luxury customer service, sophisticated client relations, and relationship building with high-net-worth individuals.
• Financial Acumen: Strong financial literacy with proven experience in budget development, management, forecasting, and P&L responsibility within a luxury operational context.
• Communication & Interpersonal Skills: Exceptional verbal and written communication skills, with the ability to engage, influence, and build rapport with diverse stakeholders, including homeowners, staff, and executive leadership.
• Leadership: Demonstrated leadership experience in successfully managing, motivating, and developing cross-functional teams of 15+ colleagues in a dynamic, service-oriented environment.
• Technical Proficiency: Advanced proficiency in property management systems (e.g., Opera, Lightspeed), CRM software, and the full Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).

Desired Qualities & Skills

• Residential Specific Experience: Direct experience with luxury residential properties, serviced apartments, or high-end private club management.
• Market Knowledge: In-depth knowledge of the local luxury real estate market, competitive landscape, and leading luxury service providers in Middle East.
• Project Management: Project management certification (e.g., PMP) or demonstrated experience in leading and delivering complex projects with multiple stakeholders.
• Governance Understanding: Comprehensive understanding of Homeowners Association (HOA) governance, condominium association management, and relevant legal frameworks.
• Multilingual Capabilities: Proficiency in English and Arabic to cater to the region's diverse community.
• Brand Alignment: Previous experience with Raffles, Accor, or other globally recognized luxury hospitality brands.
• Passion for Lifestyle: A demonstrable and genuine passion for creating, curating, and delivering exceptional lifestyle experiences that exceed resident expectations.

Additional Information

• Employee benefit card offering discounted rates at Accor properties worldwide.
• Complimentary duty meal.
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility & Sustainability activities.

Our Commitment to Diversity & Inclusion

• We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.