Director of Revenue
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About the Role
“A passion for perfection” Swissôtel Hotels & Resorts is a distinctive group of deluxe hotels where we put the emphasis on our people.
Key Skills for This Role
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Company Description
“A passion for perfection”
Swissôtel Hotels & Resorts is a distinctive group of deluxe hotels where we put the emphasis on our people.
We strive to provide a motivating and rewarding environment that attracts inspired and talented people who are willing to bring news ideas, use and develop their knowledge to reinvent their career path.
Swissôtel Al Maqam is Swissôtel’s Second hotel to open in Saudi Arabia.
The hotel offers 1624 elegant rooms and suites with modern design, complementing the values of today’s Arab culture.
As part of the prestigious Abraj Al Bait complex, the deluxe Swissôtel Al Maqam is a contemporary five-star hotel located in close proximity to the holy Masjid Al Haraam, overlooking the Ka’aba and the Grand Mosque.
Swissôtel Al Maqam is part of a new urban development, including two restaurants, one executive lounge, two meeting rooms and a business center.
It has private entrances that make it easier for our valuable gusts to reach Al Masjid Al Haram.
Job Description
The Director of Revenue Management is responsible for helping lead the hotel Commercial Strategy team in determining strategic vision.
The DRM establishes goals and implements tactical efforts, with the goal of promoting revenue growth generation among key customer segments and revenue centers, and supporting the hotel's brand positioning and image.
The role is responsible for data quality and analysis, providing gathered intelligence, and recommending revenue and e-commerce strategies to the Commercial Strategy team, as well as other corporate and ownership entities.
In addition, the role ensures that inventory allocation and pricing parameters are positioned to support the overall revenue goals of the hotel, while assisting all stakeholders in maximizing profit.
The role plays a critical part in identifying and mentoring RM talent within the hotel.
Responsibilities
- Strategic vision, ultimate accountability for hotel revenue and profitability, assist in leadership of the commercial team, mentorship, and final decision-making authority.
- Leads the strategic planning process and collaborates with all hotel profit generation teams to proactively identify and implement opportunities to drive incremental profit for Rooms, Restaurants, Spas, and other revenue streams..
- Effectively communicates a compelling Total Hotel Profit Optimization vision to all relevant property leaders, fosters Revenue Management Culture within the revenue generating departments of the hotel and teaches RM concepts within the hotel.
- Leverages Revenue Management analytics, technologies, processes, tools, and training programs to optimize hotel profits.
- Creates short- and long-term forecasts, that yield the best decisions on pricing and yielding tactics
- Drives the annual budget process and produces long term projections, as required.
- Monitors relevant economic, market, and competitive set indicators to derive insight-led profit generation strategies.
- Chairs the weekly Revenue Management Meetings, driving strategic discussions and ensuring alignment with brand guidelines and hotel objectives.
- Maximizes room revenue contribution through a thorough understanding of all booking channels and management of inventory and rate therein.
- Optimizes pricing, promotions, and availability strategies through definition and management of all rates, rate levels, stay restrictions and other tactics, which are congruent with demand factors to target the most profitable customer segments to maximize profits.
- Continuously evaluating new business opportunities and optimizing performance across booking channels.
- Collaborate with the Marketing team to execute, measure, evaluate and improve digital marketing efforts.
- Together with the Marketing/Distribution team, manages performance reviews with OTA/CTO partners, keeping up-to-date on each partner’s distribution options and extranet maintenance, to ensure optimal display of the hotel. Evaluates extranet enhancements.
- Serves as the system owner for all core revenue management technologies (RMS, CRS, Rate shopping systems, etc.), ensuring data quality, system hygiene, and optimal utilization to drive profit.
- Maintains relationships with local market competitors to keep informed of trends and news.
- Identifies, mentors, and develops revenue management talent, including the Revenue Manager/Assistant DRM and Revenue Analyst, fostering a culture of continuous learning and high performance
Qualifications
- To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
- The requirements listed below are representative of the knowledge, skill, and/or ability required.
- Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions:
- Strong communication skills, both verbal and written
- Dynamic can-do attitude
- Strong analytical skills and attention to detail
- Presents a professional and polished appearance
- Effectively deal with guests and other team members
- Previous reservation experience highly preferred
- Experience with Ideas G3 RMS, Opera PMS, or Opera Sales and Catering preferred
- Possessing the trait of being organized and multi-tasking
- Ability to complete work within given deadlines
- Maintain confidentiality of proprietary information and protect company assets
Additional Information
- **Why work for Accor?**
- We are far more than a worldwide leader.
- We welcome you as you are and you can find a job and brand that matches your personality.
- We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
- By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.
- Discover the life that awaits you at Accor, visit https://careers.accor.com/ Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
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