Director of Residence

Role overview

Responsibilities

• Lead daily Private Residence operations and consistent delivery of Four Seasons service standards.
• Build homeowner and resident relationships, respond to requests, and resolve concerns professionally.
• Recruit, lead, train, and develop the residential team; foster accountability, teamwork, and service excellence.
• Prepare and manage budgets, monitor expenditure, oversee financial reporting, and control costs.
• Coordinate with Housekeeping, Engineering, Security, and other departments to maintain residences, shared facilities, and common areas.
• Oversee service agreements and external providers, ensuring service quality, efficiency, and contractual compliance.
• Develop residential policies and procedures consistent with company standards and Saudi requirements.
• Oversee preventive maintenance, property inspections, and improvement plans; protect residential assets.
• Maintain health, safety, security, and emergency procedures; keep accurate records and update senior management and homeowners.

Qualifications and experience

• Bachelor's degree in Hospitality Management, Business Administration, Property Management, or a related field, or equivalent relevant experience.
• Significant leadership experience in luxury residential operations, property management, or luxury hospitality.
• Strong knowledge of residential operations, homeowner relations, budgeting, and financial management.
• Excellent leadership, communication, problem-solving, and interpersonal skills; proficiency in English.
• Knowledge of Saudi regulations relevant to residential operations, employment, health, and safety.

Schedule

• Full-time employment, 45 working hours per week.
• Flexibility may be required for early mornings, days, evenings, overnights, weekends, and public holidays, based on operational needs.
• Working hours, rest periods, weekly rest days, and overtime arrangements are to comply with Saudi Labor Law.

Compensation and benefits

• Competitive salary in a tax-free environment; salary cadence is not specified.
• Housing, transportation, 30 days of vacation plus public holidays, paid home-leave tickets, complimentary meals, and uniform cleaning.
• Medical and life insurance, Employee Assistance Program, worldwide complimentary room nights, growth opportunities, and other property benefits subject to policy and eligibility.

About the location