Director of Quality

We are driven to create a future where people and place enrich one another.

We are wholly committed to rooting ourselves more deeply in every place we are in while setting new benchmarks for positive impact.

As a pioneering collective with a common purpose, we curate extraordinary moments and honor the soul of every place along our journey.

At Rosewood Hotel Group, we answer The Calling.

Together, we Make the Place.

At Rosewood Abu Dhabi, our passionate operations team is dedicated to crafting exceptional guest experiences while upholding the highest levels of luxury and service excellence.

As the Quality Manager, you will report directly to the Hotel Manager and work closely with Heads of Department, Talent & Development, PR, and the wider leadership team to ensure our service culture consistently meets—and exceeds—Rosewood and LQA standards.

The Director of Quality plays a pivotal role in elevating Rosewood Abu Dhabi’s guest satisfaction, service consistency, and online reputation.

Through strong leadership, strategic quality initiatives, and deep collaboration across departments, this role ensures that every touchpoint of the guest journey reflects Rosewood’s commitment to excellence.

You will spearhead continuous improvement efforts, guide leaders in service delivery, and serve as the key liaison for quality programs including TrustYou, LQA, and guest satisfaction platforms.

At Rosewood Hotel Group, your voice is heard – and valued.

We’re a community that encourages associates to be themselves, not fit into a fixed culture, and this philosophy shines through in our commitments to reflect and honor the history, culture and geography of our destinations.

We’re not only committed to building and nurturing genuine, long-lasting relationships but to transforming them – and our Diversity, Equity and Inclusion (DEI) strategy helps put these principles into practice.