Director of Laundry

About This Role

Company Description

Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,460 hotels in operation and under development in 95+ countries. The Group’s overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos.

People are at the core of our business success and future. Our people are true Moment Makers and together we bring the culture, spirit, environment and opportunities that empower you to be your best, every day, everywhere, every time. Together, we make Every Moment Matter.

Job Description

• Oversee full laundry operations supporting 567 rooms, 11 meeting rooms, 1 ballroom, recreation and sports club facilities, and 15 restaurants.
• Drive business growth through effective management and expansion of laundry services, including the existing three outlets, development of new outlets, and implementation of innovative ideas.
• Ensure efficient processing and timely distribution of linens, uniforms, and guest laundry across all departments.
• Maintain strict hygiene, cleanliness, and quality standards across all laundry operations.
• Manage and control linen inventory to meet operational requirements for rooms, F&B outlets, and events.
• Develop, implement, and enforce standard operating procedures to ensure consistency and operational efficiency.
• Lead, train, and develop the laundry team to drive productivity and service excellence.
• Plan and manage staff schedules in line with occupancy levels and operational demands.
• Prepare, monitor, and control the department budget to ensure cost effectiveness.
• Optimize the use of chemicals, water, and energy in line with sustainability goals.
• Ensure proper maintenance and optimal performance of all laundry equipment.
• Coordinate with Engineering for preventive maintenance and timely repairs.
• Oversee guest laundry services, ensuring prompt handling and resolution of any issues.
• Collaborate closely with Housekeeping, Events, and Food & Beverage teams to support seamless operations.
• Monitor operational performance, analyze key metrics, and implement continuous improvement strategies.

Qualifications

• Bachelor’s degree in Hospitality Management, Hotel Management, or a related field.
• Minimum 5–7 years of experience in laundry operations within a hotel environment, with at least 2–3 years in a managerial role.
• Proven experience managing large-scale hotel laundry operations with high-volume demands.
• Strong leadership skills with the ability to manage, train, and motivate teams.
• Solid knowledge of laundry equipment, chemicals, and fabric care standards.
• Experience in budgeting, cost control, and financial management.
• Ability to develop and implement standard operating procedures and maintain quality standards.
• Strong organizational and time management skills with attention to detail.
• Excellent problem-solving and decision-making abilities.
• Good communication skills with the ability to coordinate effectively with multiple departments.

Additional Information Why Join Radisson Hotel Group?

Live the Magic of Hospitality - Be part of a team that creates exceptional experiences and memorable moments every day. Let your Yes I Can! spirit shine as you bring hospitality to life.

Build a Great Career - No matter your background or experience, we invest in your growth, learning, and career development—helping you reach your full potential.

Experience the Team Spirit - Join a workplace that’s inclusive, fun, and meaningful. We celebrate diversity, support one another and foster a sense of belonging through our Employee Resource Groups and inclusion initiatives.

Lead with Your Ambition - Your ideas, passion and drive matter! We empower you to make a difference—in hospitality, your community and beyond.

Enjoy Global & Local Perks - No matter where you’re located, you’ll enjoy exclusive global benefits - like special hotel rates for you and your loved ones at our hotels worldwide. Plus, you’ll have access to local perks and rewards tailored to your country, making your experience even more rewarding!

Join us in shaping the future of hospitality! If you’re ready to bring your talent, energy, and passion, we’d love to hear from you.

Apply now and let’s make every moment matter.

We welcome applicants from all backgrounds, abilities, and experiences. If you need any adjustments during the application process, please let us know.