Director of International Guest Relations

Job Summary

What you'll do

• Lead and oversee international guest relations, customer engagement, and hospitality service excellence programs.
• Develop and implement strategies that enhance guest satisfaction, loyalty, and retention.
• Manage VIP guest experiences, special service programs, and relationship management initiatives.
• Build strong relationships with international clients, partners, and stakeholders.
• Monitor guest feedback, service performance metrics, and customer satisfaction indicators.
• Collaborate with hospitality, operations, and leadership teams to improve service quality and guest experiences.
• Resolve complex guest service matters and support continuous improvement initiatives.
• Develop service standards, guest engagement policies, and hospitality best practices.
• Manage budgets, operational resources, and guest experience projects.
• Prepare executive reports, guest insights, and strategic recommendations.

Requirements

• Experience in guest relations, hospitality management, customer experience, tourism services, hotel operations, client services, or related fields.
• Strong leadership, communication, and relationship-building skills.
• Ability to manage guest experience initiatives and service excellence programs.
• Customer-focused mindset with a passion for hospitality and international service standards.
• Strong problem-solving, organizational, and decision-making abilities.
• Experience working with customer feedback, service metrics, and operational reporting.
• Ability to collaborate effectively with diverse teams and stakeholders.
• Professional, adaptable, and service-oriented leadership approach.
• Strong project management and organizational capabilities.
• Relevant education, certifications, or equivalent professional experience are welcomed.
• Why work with us:
• Executive leadership opportunity within a growing hospitality and trading organization.
• Competitive compensation package with performance-based incentives.
• Opportunity to lead international guest experience and hospitality excellence initiatives.
• Career advancement and executive development opportunities.
• Collaborative, customer-focused, and globally oriented workplace culture.
• Exposure to international markets, hospitality innovation, and premium guest service programs.
• Opportunity to directly influence guest satisfaction, loyalty, and brand reputation.
• Long-term career stability within a respected and expanding organization.
• Pay: ﷼30,000.00 - ﷼50,000.00 per month