Director of Data Science - Patient Experience (Remote)

Day-to-day, you will lead analyses to help develop product features that address key consumer pain points, working closely with Product Managers, Engineers, Researchers and Data Engineers. You will lead a dedicated data science team tasked with analyzing business and product performance, as well as designing and conducting experiments, and contributing to product planning. This role sits at the heart of our mission; your work will directly impact hundreds of thousands of people by helping them access the care they need and stay with it long enough to truly get better. This is a player-coach role, where we expect you to both guide analysts’ work as well as drive your own projects

Required Qualifications

10+ years of related professional experience.

Bachelor (or higher) degree with background in Data Science Math, Economics, Computer Science, Statistics or other quantitative fields

5+ years of experience in data analytics or data science, supporting multiple ends of a business with analytical recommendations (i.e. Sales, Clinical Operations, Finance, Customer Experience, etc.)

Solid people management experience, building and leading teams and developing talent

Demonstrated ability to translate technical findings to non-technical stakeholders; strong data storytelling

Deep experience with statistical analysis and A/B testing

Deep understanding of product analytics metrics (e.g., retention, conversion, engagement, churn) and marketplace balance metrics, with experience translating them into actionable insights.

Expert in Python and/or SQL, as well as familiarity with data visualization tools (Looker, Tableau, etc.)

Preferred Qualifications

Prior experience in high growth startup and/or consumer digital marketplace

Prior experience in healthcare

Ability to connect analytics insights to business strategy, influencing product decisions that drive revenue and growth.

Experience incorporating AI into Analytics/Data Science workflows

Experience with Machine Learning and Ranking systems

We're serious about your well-being! As part of our team, full-time employees receive:

100% remote work environment: Working hours to support a healthy work-life balance, ensuring you can meet both professional and personal commitments (must be based in United States, currently not hiring in Hawaii)

Attractive pay and benefits: Full transparency of pay ranges regardless of where you live in the United States

Comprehensive health benefits: Medical, dental, vision, life, disability, and FSA/HSA

401(k) plan access: Start saving for your future

Generous time-off policies: Including 2 company-wide shutdown weeks each year for self-care (for most employees)

Paid parental leave: Available for all parents, including birthing, non-birthing, adopting, and fostering

Employee Assistance Program (EAP): Supporting your mental and physical health

Quarterly department stipend: Fun team-building activities or in-person gatherings

Community and employee resource groups: Participate in groups that celebrate employee identity and lived experiences, fostering a sense of community and belonging for all

Home office stipend: New hire home office stipend & $50 monthly stipend to help cover internet or cell phone expenses

Wellness at Rula program: Year-round wellness initiatives and a $50/month wellness stipend

Our team

We believe that diversity, equity, and inclusion are fundamental to our mission of making mental healthcare work for everyone. We are dedicated to having a culture of inclusion that will support our employees in feeling safe, seen, heard, and valued.