Director of Business Development

About This Role

C5i is a pure-play AI & Analytics provider that combines the power of human perspective with AI technology to deliver trustworthy intelligence. The company drives value through a comprehensive solution set, integrating multifunctional teams that have technical and business domain expertise with a robust suite of products, solutions, and accelerators tailored for various horizontal and industry-specific use cases. At the core, C5i’s focus is to deliver business impact at speed and scale by driving adoption of AI-assisted decision-making.

C5i caters to some of the world’s largest enterprises, including many Fortune 500 companies. The company’s clients span Technology, Media, and Telecom (TMT), Pharma & Lifesciences, CPG, Retail, Banking, and other sectors. C5i has been recognized by leading industry analysts like Gartner and Forrester for its Analytics and AI capabilities and proprietary AI-based platforms.

Global offices

United States | Canada | United Kingdom | United Arab of Emirates| India

Job Responsibilities

We are seeking an experienced Sales Director to lead and manage strategic client relationships, ensuring successful delivery, growth, and long-term partnership value. The role involves acting as the single point of contact for clients and internal teams, driving execution excellence, and scaling accounts within the Data & AI space, particularly in the Banking domain.

• Act as the single point of contact for the client and internal team members, serving as the go-to person for all account-related and delivery-related activities
• Build and maintain strong relationships with key client stakeholders, ensuring a healthy and long-term association
• Work closely with business stakeholders, client teams, and internal delivery/project teams to drive successful execution and delivery of projects
• Understand client expectations, sentiment, and ecosystem dynamics to proactively align delivery and engagement strategies
• Develop and execute account plans in collaboration with internal stakeholders to drive growth, scale, and new opportunities.
• Plan and lead client engagements including workshops, quarterly business reviews (QBRs), and strategic discussions
• Create and maintain an account organization map and define both strategic and tactical approaches for account expansion
• Ensure alignment between client expectations and C5i capabilities, driving value-based outcomes
• Act as the final authority for ensuring successful delivery, client satisfaction, and overall account performance
• Drive profitability and revenue growth of the account while ensuring adherence to client commitments and delivery excellence

Requirements & Qualifications:

• 7–12 years of experience in client engagement, account management, or client partner roles.
• Proven experience managing and growing large client accounts in Data, Analytics, or AI domains.
• Techno-commercial background with strong understanding of delivery and business aspects.
• Experience working in or with the Banking industry, especially in Data & AI-related initiatives.
• Strong understanding of banking domain concepts; deep domain expertise is a plus.
• Demonstrated ability to manage senior stakeholders and drive strategic conversations.
• Experience in account planning, revenue management, and growth strategy execution.
• Strong leadership and team management skills across cross-functional teams.
• Excellent communication, presentation, and interpersonal skills.
• Ability to manage multiple priorities and drive outcomes in a fast-paced environment

C5i is proud to be an equal opportunity employer. We are committed to equal employment opportunity regardless of race, color, religion, sex, sexual orientation, age, marital status, disability, gender identity, etc. If you have a disability or special need that requires accommodation, please keep us informed about the same at the hiring stages for us to factor necessary accommodations