Director - Media Operations ( Bilingual)

Overview

• Looking for Director – Media Operations who will be responsible for leading and managing the overall media operations of the business, ensuring smooth execution across media planning, content production, client servicing, campaign delivery, vendor coordination, team management, and operational performance.
• The role requires a senior operational leader who can bridge strategy and execution, manage cross-functional teams, improve workflows, control project delivery, and ensure that all media-related activities are delivered on time, within budget, and in line with client expectations.
• Lead the day-to-day operations of the media function, including planning, production coordination, campaign execution, client delivery, and internal workflow management.
• Ensure proper coordination between media, creative, production, client servicing, digital, and commercial teams.
• Oversee operational priorities, timelines, resource allocation, and delivery standards across all active media projects and campaigns.
• Identify operational gaps, delays, and bottlenecks, and implement corrective actions to improve efficiency and accountability.
• Translate business and client strategies into clear operational plans and execution roadmaps.
• Support senior management in developing media strategies, growth plans, service offerings, and operational improvements.
• Monitor market trends, client needs, and media industry developments to recommend new opportunities and solutions.
• Ensure that media operations are aligned with the company’s overall business objectives and commercial targets.
• Work closely with client servicing teams to ensure client briefs are complete, realistic, and properly translated into execution plans.
• Maintain high standards of client delivery, responsiveness, communication, and quality control.
• Step in when required to manage critical client issues, escalations, delays, or delivery risks.
• Ensure that client expectations are clearly managed from briefing stage through final delivery.
• Oversee the planning and execution of media campaigns, productions, activations, content projects, and related deliverables.
• Ensure projects are delivered on time, within approved budgets, and according to agreed quality standards.
• Review project progress, cost control, timelines, team performance, and client satisfaction.
• Establish reporting tools and dashboards to monitor pipeline, workload, project status, and operational performance.
• Lead, guide, and develop media operations teams, project managers, coordinators, and related support functions.
• Set clear roles, responsibilities, KPIs, and accountability across the team.
• Promote collaboration between departments and ensure proper communication between creative, media, production, finance, procurement, and client-facing teams.
• Ensure proper vendor selection, pricing negotiation, contract follow-up, quality control, and delivery monitoring.
• Prepare and monitor operational budgets related to media projects, campaigns, production, manpower, and vendor costs.
• Recommend actions to improve efficiency, reduce waste, and increase operational profitability.

Required Experience & Qualifications

Experience

Education

• Bachelor's (Preferred)

Experience

• media operations : 10 years (Preferred)
• Strategic planning: 10 years (Preferred)
• client servicing : 10 years (Preferred)
• budgeting / cost control : 10 years (Preferred)
• Stakeholder management: 10 years (Preferred)

Language

• English (Preferred)
• Arabic (Preferred)