Director, Marketing Technology Consulting
Role Overview
The Director of Marketing Technology Consulting at Bond plays a key role in helping clients design, implement, and optimize marketing technology solutions that power modern customer engagement, personalization, and loyalty strategies.
Working closely with Senior Directors, client stakeholders, and cross-functional teams, this role blends strategic consulting skills with hands-on delivery leadership.
The Director will guide clients through platform selection, solution design, and implementation of martech ecosystems — including customer data platforms, marketing automation, personalization engines, loyalty platforms, and AI-enabled engagement tools.
This position requires a strong understanding of marketing technology architecture, the ability to translate business needs into technical solutions, and a passion for driving measurable outcomes in customer loyalty and engagement.
Job requirements
• 8+ years of hands-on loyalty or martech platform experience, including implementation and day-to-day operations.
• Experience translating business needs into technical solutions and leading cross-functional delivery.
• Strong knowledge of customer data, integrations, personalization, and consent management.
• Proven client-facing consulting, communication, and troubleshooting skills.
• Based in Mountain or Pacific time, or able to consistently work those hours.
Job responsibilities
Key Skills for This Role
Full Job Posting
Job requirements
- 8+ years of hands-on loyalty or martech platform experience, including implementation and day-to-day operations.
- Experience translating business needs into technical solutions and leading cross-functional delivery.
- Strong knowledge of customer data, integrations, personalization, and consent management.
- Proven client-facing consulting, communication, and troubleshooting skills.
- Based in Mountain or Pacific time, or able to consistently work those hours.
Job responsibilities
- Partner with senior leadership to advise clients on marketing technology strategies and best practices.
- Lead discovery sessions, requirements gathering, and solution design workshops.
- Support the development of marketing technology roadmaps and integration strategies.
- Translate business objectives into actionable technical plans for martech, data, and engagement solutions.
- Collaborate with marketing, IT, analytics, and operations teams to ensure alignment.
- Customer Data Platforms (CDP)
- Marketing Automation Platforms
- Loyalty Management Platforms
- Journey Orchestration
- Personalization & Decisioning Engines
- Identity Resolution & Consent Management
- Data Activation and Customer Analytics
- Salesforce (Marketing Cloud, Data Cloud, Loyalty Management)
- Braze
- Adobe
- Segment
- mParticle
- Treasure Data
- Snowflake
- Manage mid-to-large consulting engagements from planning through implementation.
- Oversee solution architecture, delivery coordination, and quality assurance.
- Ensure solutions are scalable, secure, and aligned with client objectives.
- Coordinate with engineering, analytics, and campaign operations teams for successful deployment.
- Assist delivery teams in resolving platform issues by facilitating discussions with technology partners and coordinating paths to resolution.
- Contribute to reusable delivery frameworks and best practices.
- Assist in applying AI and machine learning to enhance personalization and engagement.
- Support initiatives involving predictive analytics, next-best-action, and marketing automation.
- Stay informed on emerging martech and loyalty trends to bring new ideas to clients.
- Support pre-sales activities, including proposal input, solution outlines, and presentations.
- Identify opportunities to expand existing client engagements.
- Contribute to case studies, thought leadership pieces, and internal knowledge sharing.
- Maintain relationships with technology partners.
About Bond Brand Loyalty
Private Canadian customer engagement agency helping brands improve loyalty, experiences, and growth through strategy, data, and technology.
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