Director, Integrated Operations Center (IOC)

Org Design & Team Leadership

Customer Relationship & Issue Resolution

Process & Tooling

Performance Management

MUST-HAVE

• 10+ years of experience in operations, command center, NOC/IOC, or customer-facing operational leadership, ideally in a fast-growing infrastructure, energy, or fleet environment.
• Demonstrated experience building or scaling a 24/7 operations or support function, including org design, staffing models, and escalation frameworks.
• Track record owning customer relationships in an operational context, including issue intake, status communication, and resolution.
• Experience developing SOPs and cross-functional processes with multiple internal stakeholder groups.
• Strong crisis/incident management skills, with the ability to serve as central command during live operational events.
• Comfort defining and managing KPIs and partnering with technology teams to build supporting tooling.

NICE-TO-HAVE

LOCATION

• Flexible
• Travel Expectations (as needed)

COMPENSATION & BENEFITS

• Base compensation: $200,000 to $225,000 annually. Exact compensation may vary based on skills, experience, and location. Our total compensation package includes the base salary, bonus, incentive equity compensation, and competitive benefits (medical/vision/dental insurance, matching 401(k), Life Insurance, unlimited vacation/PTO, & EV incentive). Candidates must have authorization to work in the U.S. on a permanent basis. Relocation benefits are not available.
• Voltera believes diversity – of thought, backgrounds, and experiences – affects all that we do, from our employees to the solutions we deliver. Our goal is to create an environment in which inclusion through diversity helps deepen the lives and work experience of our employees, enhances our innovation and creativity, and enriches our involvement in our communities. Voltera is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin or ancestry, physical or mental disability, as well as any other category protected by applicable federal, state, or local laws.