Director, Growth Operations
Key Skills for This Role
Full Job Posting
Responsibilities
- Lead S&OP forecasting and demand signal modeling to align member growth with capacity.
- Oversee end-to-end execution of millions of monthly marketing touchpoints across email, direct mail, and SMS.
- Build and maintain the marketing "Operating System" to standardize campaign playbooks, pull opportunistic levers, and manage cross-functional guardrails.
- Manage vendor partnerships and marketing infrastructure to optimize cost-per-touchpoint and scale output cost-effectively.
- Directly lead and coach the Growth Operations team while guiding dedicated analytics resources.
90 Day Plan
Within your first 90 days at Virta, we expect you will do the following:
Audit current campaign execution workflows and identify immediate opportunities for process standardization.
Review and optimize S&OP forecasting models in collaboration with Finance and Analytics.
Establish baseline operational metrics for cost-per-touchpoint and campaign QA accuracy.
Align with GM (client) and Innovation (Content/Lifecycle) teams on the core "standard menu" of repeatable campaign plays, as well as the need for custom and opportunistic sends.
Must-Haves
- 8-10+ years of experience in Growth/Marketing Operations or S&OP planning, ideally in health tech or B2B2C.
- Advanced mastery of forecasting and analytical modeling using tools like Looker, Sheets, and Salesforce.
- Strong grasp of ESP systems like Braze (ours), or Iterable, Hubspot, etc.
- Proven track record of executing complex, multi-channel marketing campaigns with absolute precision at scale.
- Expertise in turning chaotic workflows into standardized playbooks and managing cross-functional boundaries.
- Successfully designed and implemented repeatable AI-enabled workflows that address team bottlenecks and improve efficiency
- Technical understanding of data flows and ingestion pipelines, including CDPs that support robust targeting and segmentation.
Values-driven culture
Virta’s company values drive our culture, so you’ll do well if:
You put people first and take care of yourself, your peers, and our patients equally
You have a strong sense of ownership and take initiative while empowering others to do the same
You prioritize positive impact over busy work
You have no ego and understand that everyone has something to bring to the table regardless of experience
You appreciate transparency and promote trust and empowerment through open access of information
You are evidence-based and prioritize data and science over seniority or dogma
You take risks and rapidly iterate
Is this role not quite what you're looking for? Join our Talent Community and follow us on Linkedin to stay connected!
Virta has a location based compensation structure. Starting pay will be based on a number of factors and commensurate with qualifications & experience. For this role, the compensation range is $170,000 to $205,000. Information about Virta’s benefits is on our Careers page at: https://www.virtahealth.com/careers .
As part of your duties at Virta, you may come in contact with sensitive patient information that is governed by HIPAA. Throughout your career at Virta, you will be expected to follow Virta's security and privacy procedures to ensure our patients' information remains strictly confidential. Security and privacy training will be provided.
As a remote-first company, our team is spread across various locations with office hubs in Denver and San Francisco.
Clinical roles: We currently do not hire in the following states: AK, HI, RI
Corporate roles: We currently do not hire in the following states: AK, AR, DE, HI, ME, MS, NM, OK, SD, VT, WI.
Virta uses Ashby as its applicant tracking system, which incorporates AI-powered tools (provided by OpenAI, AWS, and Google Gemini) in certain aspects of the recruiting process, including application review, candidate screening, and interview note taking; your data is not used to train AI models, and all final hiring decisions are made by Virta Health personnel. For more information, see Ashby's AI Terms at https://www.ashbyhq.com/resources/terms-ai-features
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About Virta Health
Private digital healthcare company providing nutrition-first virtual care for adults with diabetes, prediabetes, and obesity.
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