Director, Experience Strategy

Who We Are

Overview

Responsibilities

• Client & Stakeholder Leadership: Lead strategic conversations with clients and senior stakeholders, providing clear, practical advice and strategic design direction.
• Omnichannel Execution: Implement UX best practices across a comprehensive range of digital and omnichannel tactics, including websites, emails, banner ads, social media, digital sales aids, and congress applications.
• End-to-End UX Direction: Oversee entire UX tracks, establishing excellence in discovery, information architecture, prototyping, and experience definition.
• Design Systems & Standards: Lead advanced design system management, internal training, and set clear, uncompromising expectations for overall quality and delivery.
• Team Leadership & Mentorship: Direct and manage UX teams, cultivate emerging leaders, and handle the training and instilling of UX best practices across portfolios.
• Strategic Collaboration: Build strong relationships across cross-functional partners to work effectively through competing priorities and fast-paced agency environments.
• Innovation & AI Integration: Partner directly with senior (VP and above) UX leadership to evaluate innovation and AI capabilities to support, automate, and elevate the UX team’s workflows.
• Experience & Qualifications
• Proven Track Record: 10 or more years of UX design and omnichannel experience, including significant client-facing leadership.
• Healthcare & Pharma Expertise: Deep understanding of how to seamlessly integrate research, brand, business, medical, content, technology, and regulated pharma needs into actionable design work.
• Specialized Domain Knowledge: Proven expertise in WCAG accessibility compliance, design systems, SEO, measurement, and health literacy.
• Strategic Synthesis: Ability to balance business and brand strategy with research insights, data, and medical requirements to generate solutions that drive client confidence, scope, and impact.
• Discovery Research: Experience conducting and synthesizing deep discovery research into a cohesive strategic approach, including leading high-level discovery presentations and subsequent creative briefs.
• Platform & Technical Skills: Expertise in standard UX software, with a heavy emphasis on Figma and AI tools.
• $160,000 - $170,000
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