Director Entertainment Technology

Majid Al Futtaim invites you to join us in our quest to create great moments for everyone, everyday! We are the leading shopping mall, residential communities, retail and leisure pioneer across the Middle East, Africa and Asia, serving over 560 million visitors a year. For the past two decades, we have shaped the consumer landscape across the region, transforming the way people shop, live and play, while maintaining a strong sustainability track record and the largest mall in the world to attain LEED Gold EBOM Certification. We have over 45,000 team members in 17 international markets representing over 100 nationalities – all keeping the customer at the heart of everything we do. If you enjoy being BOLD, PASSIONATE and TOGETHER, then Majid Al Futtaim is the destination for you.

JOB TITLE
Director Entertainment Technology | MAF Global Solutions | Global Solutions UAE

ROLE SUMMARY
The Technology Business Leader – Entertainment (Director) role serves as the primary bridge between business and technology, ensuring that technology initiatives enhance customer experience, improve operational efficiency, support entertainment platforms (ticketing, booking, CRM, POS, digital engagement), and deliver measurable business outcomes while driving innovation and business growth.

ROLE PROFILE
REQUIREMENTS

WHAT WE OFFER

• Lead the technology strategy and roadmap for the Entertainment business, aligning technology investments with business objectives
• Act as the primary technology partner to Entertainment leadership and OpCo executives, translating business needs into technology capabilities.
• Own and prioritize the entertainment technology portfolio, ensuring projects deliver value, remain within budget, and meet quality standards.
• Drive customer experience improvements through innovative solutions across ticketing, booking, CRM, digital signage, loyalty, and visitor engagement platforms.
• Oversee enterprise and entertainment-specific technology architecture, ensuring secure, scalable, and integrated systems.
• Manage critical IT operations and end-user support across entertainment venues, ensuring high service availability and business continuity.
• Lead application management for cinema and entertainment platforms, including upgrades, testing, training, performance optimization, and issue resolution.
• Evaluate emerging technologies and industry trends to accelerate digital transformation, operational excellence, and commercial growth across the Entertainment business.

• 15+ years of experience in technology leadership, preferably within entertainment, hospitality, retail, or customer-facing environments
• Strong expertise in technology strategy, enterprise architecture, program management, and large-scale transformation initiatives
• Deep knowledge of entertainment systems including ticketing, booking, CRM, POS, digital engagement, and customer experience platforms.
• Proven ability to influence senior stakeholders, lead cross-functional teams, and manage complex technology portfolios.
• Bachelor's or Master's degree in Computer Science, Engineering, Information Systems, Business, or a related field.
• Professional certifications such as PMP, PRINCE2, ITIL, Program Management, or Enterprise Architecture (e.g., TOGAF) are highly preferred.

• At Majid Al Futtaim, we’re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We’re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!
• Work in a friendly environment, where everyone shares positive vibes and excited about our future.
• Work with over 45,000 diverse and talented colleagues, all guided by our Leadership Model.