Supervisor

Company context

Role summary

Operations and guest experience

• Inspect facilities daily, identify faults or equipment issues, and coordinate resolution with management and technicians.
• Supervise teams and ensure schedules, procedures, and service standards are followed.
• Resolve customer complaints and conflicts; coach teams and promote upselling and product knowledge.
• Complete operational audits, inspections, checklists, and reports and ensure regulatory compliance.

Safety, cash, and stock

• Enforce HSE policies, SOPs, PPE requirements, incident reporting, and child safeguarding standards.
• Manage floats, cash collections, cashier balancing, petty cash, and opening and closing procedures.
• Oversee stock checks, delivery verification, discrepancy reporting, self-audits, and PR/PO creation as required.

Qualifications and experience

• Diploma or certification in any discipline, or equivalent relevant experience; PIC 2 certification and IOSH Management System knowledge are advantageous.
• 2–3 years in a fast-paced operational environment, including at least 1 year as a Customer Service Officer or Customer Service Representative.
• Strong communication, leadership, organizational, management, customer-service, and interpersonal skills.
• Customer-focused, with sales-technique experience and strong problem-solving and troubleshooting abilities.
• Cultural awareness and ability to work effectively with diverse customers and teams.

What the company offers

• The company describes a friendly environment and a diverse, talented workforce.