Director, Client Support

Role overview

How you'll succeed

• Guide, develop, and support Manager Advisory Services and their teams.
• Monitor national credit and operational metrics and oversee CASA, AIM, FATES, LDD, MMR, OICC, and DOLs.
• Collaborate with frontline leadership, Business Banking Sales and Support teams, and internal partners.
• Provide fair performance feedback, support employee development through projects and training, and remove obstacles.
• Recommend and implement operational process improvements.
• Ensure adherence to policies, standards, and controls and maintain a culture of compliance.

Who you are

• Experienced overseeing administrative teams and supporting business banking operations.
• Knowledgeable about credit products, cash management, business lending, security documentation, and credit analysis.
• Undergraduate degree in Finance, Commerce, or Accounting.
• Able to collaborate, manage competing priorities, adapt, and meet deadlines.
• Strong written and verbal communication skills for conveying complex information.

Work arrangement

• The proportion of on-site and remote work will be discussed during the interview.

Benefits

• CIBC describes competitive salary and incentive pay, banking benefits, benefits programs, a defined benefit pension plan, an employee share purchase plan, vacation, wellbeing support, and recognition programs.
• Some benefit plans and programs are subject to their terms and conditions.

Hiring process

• Applicants may be asked to complete an attribute-based assessment or other skills test.
• CIBC states that it uses artificial intelligence tools during recruitment.