Client Engagement Associate [Hourly]

Role overview

Responsibilities

• Help clients manage accounts and products and make interactions meaningful.
• Understand client needs, explain relevant services, support appropriate product sales, and connect clients with the right team members.
• Listen, gather information, take ownership of client issues, and work with colleagues to find solutions.
• Introduce clients to mobile banking applications and help them manage banking needs.
• Assist with transactions, complete basic banking product sales, identify specialist referrals, and strengthen client relationships.

Role requirements

• Flexible availability for banking-centre hours, including possible evenings and weekends.
• Flexibility to work at multiple banking centres within a reasonable travel distance.
• Digitally savvy and able to adapt to evolving tools and technologies.
• Must be legally eligible to work at the specified location and hold a valid work or study permit where applicable.

Workplace

• The role is on-site full-time at a banking centre.
• Work may take place at multiple banking centres within a reasonable travel distance.

Schedule and employment

• The job is listed as hourly and part-time. Banking-centre hours may include evenings and weekends.

What CIBC offers

• CIBC describes competitive salary, incentive pay, banking benefits, a benefits program, pension plan, employee share purchase plan, vacation, wellbeing support, and recognition, subject to plan terms.
• The employer describes development opportunities and a paid Purpose Day, subject to applicable terms.