paycor
Director, Client Success - Health Plan Partnerships
AccessHope
Remote, USA
Full-time
Senior · 10+ years experience
Remote
Discovered 1 months ago
Full Job Posting
- Serves as the primary relationship owner for an assigned portfolio of health plan accounts, holding end-to-end accountability for account health, strategy, and outcomes.
- Builds deep knowledge of each client's business priorities, goals, definition of success, and decision-making dynamics, and develops relationships across the client's key stakeholders rather than relying on a single point of contact.
- Maintains a clear point of view on the health of each account, using both performance data and relationship intelligence, and anticipates emerging risks, needs, stakeholder changes, and renewal concerns before they surface.
- Leads Quarterly and Annual Business Reviews and strategic planning sessions, partnering directly with AccessHope executives and translating agreed strategy into action.
- Owns renewal planning and contract execution for assigned accounts, including the analysis and timing required to secure and grow the business.
- Performs quantitative account analysis, calculating and interpreting revenue trends and account trajectory to assess risk and inform strategic account planning.
- Turns utilization, outcomes, and financial data into a clear narrative of account performance and value, helping clients understand what the results mean, why they matter, and what action should follow.
- Identifies gaps between expected and actual program performance and leads appropriate actions to improve utilization, engagement, or the overall client experience.
- Serves as the escalation point for the most complex or high-risk client situations, assessing the situation, engaging the right internal stakeholders, and owning clear communication with the client through resolution.
- Leads RFP/RFI responses critical to retaining and growing client business.
- Manages a team of Client Success professionals (e.g., Account Managers, Senior Client Success Managers, Coordinators), including hiring, onboarding, performance management, coaching, and ongoing development.
- Builds team capacity and coverage model to support a growing book of business, ensuring the team can absorb client and account growth without compromising service.
- Develops the team's strategic Client Success capability, including account judgment, business acumen, value articulation and storytelling, executive communication, and independent ownership of client relationships.
- Owns coordination of the response when a client need crosses implementation, clinical, reporting, product, operations, or commercial teams, driving internal commitments through resolution.
- Represents AccessHope's value proposition directly to clients and partners at client annual forums, partner-supported events, and industry conferences, frequently requiring real-time decision-making in front of senior audiences.
- Bachelor’s degree in business, communications, health related field or similar field of study.
- 10 years of experience plus min experience may substitute for minimum education requirement
- 10+ years of relevant experience across health care benefits consulting, an employer-facing health care product or solution organization, or a health plan serving large-market commercial organizations, with demonstrated progression into leadership responsibilities.
- Demonstrated experience owning executive-level client or partner relationships, including leading business reviews and renewal cycles for complex accounts.
- Direct people management experience, including hiring, coaching, and performance management.
- Demonstrated experience leading or contributing significantly to competitive RFP/RFI processes.
- Must be authorized to work in the U.S. without the need for current or future employer-sponsored work authorization. We do not provide visa sponsorship or participate in F-1 OPT/STEM OPT training programs or CPT training.
- Virtual within the Continental U.S.; requires support and collaboration across multiple time zones
- Must have reliable internet service to support work from home requirements, daily tasks, and video meetings
- Must be online and available during normal scheduled work hours
- Travel is a required and recurring component of this role. It includes in-person client and executive business reviews, industry and partner conferences, and company offsites and training sessions. Travel demand is heaviest during the open enrollment season, when it converges with year-end renewal deadlines and client-facing commitments.
- Medical, Dental, and Vision Coverage
- 401(k) Plan with Employer Match
• Paid Time Off (PTO)
- Parental Leave
- Short-Term Disability
- Voluntary Benefits (e.g., life insurance, additional coverage options)
- Remote work schedule
About AccessHope
Health Insurance & Managed Care104 employeesFounded 2019
AccessHope is a nonprofit cancer-care benefits provider connecting employers’ employees with NCI-designated cancer-center expertise through local oncologists.
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