Director Claims Operations

Bachelor’s degree required.

To perform the essential functions of this job an active Texas or Florida Adjuster License will be required to comply with state and GAINSCO requirements. Upon hire, additional license(s) may be required. If that is the case, license(s) must be obtained. All licenses must be maintained in accordance with state requirements.

Upon hire, additional license(s) may be required. If that is the case, license(s) must be obtained.

All licenses must be maintained in accordance with state requirements.

Professional Insurance and/or Claims Designations are a plus.

8 10+ years of progressive auto claims experience within the Property and Casualty insurance industry.

5+ years of leadership experience managing auto claims operations through Claims Managers, supervisors, and/or Team Leaders.

Experience leading Bodily Injury, Liability, and coverage-related claims operations is required

Multi-state claims leadership experience is required.

Experience interpreting policy language and state statutes is required.

Experience overseeing First Notice of Loss operations, claims intake functions, or customer contact center operations is preferred.

Experience handling and managing non-standard auto claims is preferred.

Experience managing third-party vendors, including establishing and monitoring service-level agreements, quality expectations, and operational performance measures.

Experience leading organizational change, process improvement, workforce planning, and operational transformation initiatives.

Proven ability to make sound coverage and liability decisions based on claim facts, investigation results, policy provisions, and applicable regulations.

Demonstrated experience managing operational performance through productivity, quality, customer experience, severity, leakage, cycle time, and compliance metrics.

Other skills and abilities:

Strong operational leadership and performance management capabilities.

Demonstrated success leading leaders in a fast-paced, high-volume claims environment.

Ability to analyze complex operational and financial information and translate findings into practical business decisions.

Strong strategic planning, organizational effectiveness, and change management skills.

Ability to establish priorities, allocate resources, manage competing demands, and execute against organizational objectives.

Excellent executive communication, presentation, and stakeholder management skills.

Ability to influence across organizational levels and build alignment around key decisions.

Strong process improvement mindset with the ability to identify risks, remove barriers, and improve operational performance.

Ability to communicate a clear and unified vision to executives, managers, Team Leaders, and claims employees.

What else do you need to know?

Hybrid

Excellent benefits package: medical & dental, vision insurance, life insurance, short-term and long-term disability insurance

Parental Leave Policy

401K + Company Match

PTO Plan + Paid Company determined Holidays

**Applicants are required to be eligible to lawfully work in the U.S. immediately; employer will not sponsor applicants for U.S. work authorization (e.g. H-1B visa) for this opportunity**

All offers are contingent upon a successful background investigation (including employment, education, criminal and DMV verification- when applicable) and a pre-employment drug test with results satisfactory to GAINSCO.

GAINSCO is an Equal Employment Opportunity Employer