Customer Operations Learning Specialist

Education

Experience

Schedule and Training Expectations

• This is a hybrid role with two in-office days per week when training is not in session.
• During training classes, work hours and onsite requirements may change based on the class schedule.
• The anticipated six-week class schedule is 10:00 a.m.–6:30 p.m.
• Weeks 1–3 fully in office.
• Weeks 4–6 following a hybrid schedule.
• Candidates must be able to adjust their schedule and onsite availability to support future training classes.
• What else do you need to know?
• Hybrid, during training classes onsite daily work hours required.
• Excellent benefits package: medical & dental, vision insurance, life insurance, short-term and long-term disability insurance
• Parental Leave Policy
• 401K + Company Match
• PTO Plan + Paid Company determined Holidays
• **Applicants are required to be eligible to lawfully work in the U.S. immediately; employer will not sponsor applicants for U.S. work authorization (e.g. H-1B visa) for this opportunity**
• All offers are contingent upon a successful background investigation (including employment, education, criminal and DMV verification- when applicable) and a pre-employment drug test with results satisfactory to GAINSCO.
• GAINSCO is an Equal Employment Opportunity Employer

Requirements

• 5 or more years of experience in training, learning and development, or a similar role is required.
• Experience developing learning programs, curricula, and educational materials is required.
• Experience creating and delivering instructor-led, virtual, and online learning solutions is required.
• Experience evaluating learner performance and providing coaching, feedback, or targeted development support is required.
• Call center experience is a plus.
• Property and Casualty insurance experience is a plus.
• Experience creating written and video-based training content is preferred.
• Experience with Learning Management Systems and instructional design software is preferred.
• Strong facilitation, coaching, and presentation skills, with the ability to engage learners across multiple delivery formats.
• Experience creating clear, practical learning content for employees with varying levels of knowledge and experience.
• Excellent written, verbal, and interpersonal communication skills.
• Ability to evaluate learner performance, provide constructive feedback, and identify targeted development solutions.
• Strong organization and time-management skills, with the ability to manage multiple priorities in a changing environment.
• Analytical mindset with the ability to use training data, learner feedback, and performance trends to improve learning outcomes.
• Ability to collaborate effectively with leaders, Quality Assurance, subject matter experts, and business partners.
• Self-directed and accountable, with the ability to independently manage assigned learning programs and maintain current training content.