Digital Storefront/Print Solutions Specialist

Description and Requirements

• On MetLife’s Global Customer Service and Operations (GCSO) team, customer care is built on trust, empathy, and a commitment to continuous improvement. Whether guiding customers through life’s important moments, solving challenges, or simplifying processes with innovative technology, you’ll help deliver a differentiated experience grounded in operational excellence. Backed by a collaborative team, you’ll play a vital role in strengthening the way we care and advocate for millions worldwide. Here, making a real difference isn’t just a goal - it’s what we do, one conversation at a time.

Description and Requirements

• The Digital & Print Solutions (D&PS) Output Management Specialist supports MetLife’s enterprise print, graphic communications, and digital storefront environments by providing system, workflow, reporting, and customer service expertise. This role serves as a key liaison between internal production teams, customers, customer service representatives, and external vendors to ensure efficient, high‑quality, and compliant delivery of print and digital output services. The position plays a critical role in training, reporting, customer consultation, transition support, and ongoing system optimization.

Digital Storefront (DSF) & System Support

Reporting & Analytics

Description and Requirements

• Strong understanding of digital print workflows, output management, and production environments.
• Experience with Digital Storefront (DSF), ePace, or similar job submission and production systems.
• Excellent customer service, communication, and problem‑resolution skills.
• Ability to analyze data, create reports, and support audits.
• Strong organizational skills with the ability to manage multiple priorities.
• Comfortable working across technical, production, and customer‑facing environments.

Description and Requirements

• Experience with prepress, digital storefront and fulfillment workflow.
• Customer Service support.
• Print knowledge.

Description and Requirements

• The expected salary range for this position is 41 ,600 - 58,000 . This role may also be eligible for annual short-term incentive compensation. All incentives and benefits are subject to the applicable plan terms.
• Recognized on Fortune magazine's list of the "World's Most Admired Companies", Fortune World’s 25 Best Workplaces™, as well as the Fortune 100 Best Companies to Work For®, MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
• As part of our New Frontier strategy, MetLife is building an AI-enabled, people-centered future. We’re looking for people who bring curiosity, adaptability, and a growth mindset as we use AI to enhance how we serve customers, support communities, and evolve the way work gets done. At MetLife, AI is a responsible partner that supports human judgment, creativity, and continuous improvement while helping us build trust, inclusion, and long-term value.
• Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we’re inspired to transform the next century in financial services. At MetLife, it’s #AllTogetherPossible . Join us!