Digital Services Manager

About the Role

Digital Systems Ownership & Governance

• Lead governance and roadmap for core student and academic systems
• Ensure systems are scalable, secure, and aligned with institutional priorities

System Implementation & Integration

• Oversee implementation, upgrades, and optimisation of Banner and related platforms
• Manage system integrations in collaboration with IT and external vendors

Business Process Enablement

• Translate academic and operational requirements into system configurations and workflows
• Support process improvement and standardisation through digital solutions

Data Governance & Reporting

• Ensure data accuracy, consistency, and compliance with regulatory and accreditation requirements
• Develop and maintain reporting and analytics frameworks to support decision-making

User Enablement & Adoption

• Deliver training, documentation, and user support to enhance system adoption
• Promote digital literacy and improve overall user experience

Continuous Improvement

• Identify opportunities to enhance efficiency and service delivery through digital innovation
• Ensure alignment with institutional strategy and long-term objectives

Qualifications

• Bachelor’s degree in Information Systems, Computer Science, Digital Transformation, or a related field (Master’s preferred).

Experience

• 5–7 years’ experience in enterprise digital systems within higher education or a complex organisation
• Proven experience with Ellucian Banner or similar student information systems
• Strong track record in system implementation, integration, and optimisation
• Solid understanding of academic and student lifecycle processes

Skills & Competencies

• Digital systems governance and ownership
• Data governance and reporting (Power BI, SQL desirable)
• System integration and API understanding (RESTful services)
• Strong stakeholder management and change leadership skills
• Excellent analytical and problem-solving abilities

Technical Knowledge (Desirable)

• Basic understanding of JavaScript, HTML/CSS
• Familiarity with React.js concepts (state, props, hooks, routing)
• Experience with Node.js, Git, and modern development tools

Application Question(s)

• What is your current salary?
• What is your expected salary?
• What is your notice period?

Education

• Bachelor's (Preferred)

Experience

• digital platforms in a higher education: 5 years (Preferred)
• Ellucian Banner and/or similar student information systems: 4 years (Preferred)
• system integrations, data governance: 5 years (Preferred)