Digital Services Delivery Coordinator

Key Responsibilities

• Service delivery and suppor t: Monitor incoming service requests and ensure they are appropriately prioritised, assigned and progressed through to resolution. Building and maintaining positive relationships with digital teams and internal and external clients. Project management : Support the coordination and delivery of internal Digital Services projects and improvement initiatives. Communication : work with Marketing & Communications and Digital Services Business Development team members to prepare and coordinate Digital Services communications for internal audiences and support team events, forums and engagement activities. Education Certification, diploma or other tertiary qualification in information systems, business administration, project management, or communications. Skills/Experience Strong time management and organisational skills with the ability to manage multiple tasks and follow up on actions. Professional written and verbal communication skills, with confidence communicating with different stakeholders. Strong attention to detail when maintaining records, preparing reporting, and coordinating team actions. Experience using Microsoft Office and service desk tools, such as ServiceNow, is desirable. An interest in service management and digital delivery. Qualities Commitment to Mott MacDonald’s PRIDE values (Progress; Respect; Integrity; Drive; Excellence) A self-starter mentality with a desire to apply initiative and new ideas, comfortable working in a dynamic, evolving environment An open minded, collaborative attitude; a strong sense of team spirit; vision driven. Our company, values, and benefits Mott MacDonald celebrates diversity and inclusion, offering a supportive work environment that values work-life balance, diversity, inclusion, and equity. We welcome diverse applicants, including First Nations People, people with disabilities, members of the LGBTQIA+ community, and people of all genders, neurodiversity, cultural backgrounds, age groups, and those with intersectional identities. We offer a range of diverse benefits and facilities to make this a great place to be, including: Agile working environment, supporting our people to work flexibly Discretionary Group and Personal Performance Bonuses for eligible employees Employee resource groups including the Inclusive Network for Women, Corporate Social Responsibility and more Annual Health Checks and ongoing professional development You've got this! We endorse a diverse and inclusive workplace, and look to provide suitable opportunities for employees . Please apply if you are interested ! #LI-JS1