Digital Performance Analyst
Role Overview
The Digital Performance Analyst will work in a Department for Business and Trade digital, data, and technology team.
The department's DDaT directorate designs, builds, and runs services, platforms, and technology used by businesses, colleagues, and citizens.
The role focuses on improving department-wide performance measurement and reporting for digital services.
Key Skills for This Role
Full Job Posting
Role overview
The Digital Performance Analyst will work in a Department for Business and Trade digital, data, and technology team.
The department's DDaT directorate designs, builds, and runs services, platforms, and technology used by businesses, colleagues, and citizens.
The role focuses on improving department-wide performance measurement and reporting for digital services.
Responsibilities
- Develop performance frameworks aligned with organizational strategy, business objectives, and user needs.
- Develop analysis projects and select methodologies that generate actionable insights.
- Analyze service performance using Google Analytics and quantitative and qualitative evidence.
- Analyze user journeys, communicate insights, and identify opportunities to improve digital services.
- Deliver data solutions and insights to support continuous improvement and better user outcomes.
- Maintain the accuracy, quality, and appropriate use of data and ensure analytical outputs are robust and fit for purpose.
- Plan and deliver analysis across product delivery phases; collaborate with multidisciplinary teams and use evidence to inform decisions.
- Use evidence to build consensus and challenge assumptions.
About you
- Communicate analysis and insights clearly across the department.
- Understand product delivery phases and plan analysis throughout the product lifecycle.
- Combine quantitative and qualitative evidence using suitable analytical techniques.
- Understand user needs based on evidence, take a user-centred approach, and manage competing priorities.
- Have a strong understanding of quality assurance, data-source selection, data validation, and accurate interpretation of results.
- Collaborate with user researchers, developers, digital evaluators, content designers, and business analysts.
Salary
- Published salary range is £44,913 to £53,230, with separate London and national ranges and an allowance; no pay cadence is stated.
Contract and working pattern
- The contract is permanent.
- The listed working patterns include flexible working, full-time, and part-time.
Locations
- Listed locations are Belfast, Birmingham, Cardiff, Darlington, Edinburgh, London, and Manchester.
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