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Digital operations manager

Anix Global
Abu Dhabi, UAE
Full-time
Mid-Senior
Onsite
Discovered 5 days ago
Digital operationsRemittance applicationsProcess and operations reengineeringCommercial agreement negotiation and structuringCommercial acumenMIS and dashboards

Full Job Posting

Role summary

Digital operations manager role focused on increasing transactions and improving an app-based remittance product’s customer journey, including in Oman.

The role calls for coordination across country operations, product, growth marketing, IT, and customer support.

Responsibilities

  • Use a sales or presales mindset to grow regional transaction volumes, including in Oman.
  • Identify process and operations reengineering opportunities to improve the product and customer journey.
  • Support customer onboarding and improve the experience of existing and new customers.
  • Identify ways to improve remittance app penetration in a slow-growth market such as Oman.
  • Coordinate with Oman country operations, product, growth marketing, IT, and customer support teams.

Qualifications and experience

  • Bachelor’s degree in Business, Finance, IT, or a related field; an MBA is preferred.
  • 3–6 years of relevant digital operations, fintech, or remittance/payments experience, ideally with app-based products.
  • The posting additionally says overall 10+ years of experience would be ideal.
  • Strong commercial acumen, including partner or product identification and commercial agreement negotiation and structuring.
  • Strong analytical skills and experience with MIS, dashboards, and data-driven decisions.
  • Working knowledge of incident escalation, UAT/testing, and a basic understanding of payment rails.
  • Experience coordinating with Product and Tech teams; Agile/Scrum exposure is an advantage.
  • Strong communication and stakeholder management across regulatory, vendor, partner, and internal teams.
  • Comfort with a fast-paced, 24/7 operational environment and on-call availability for critical incidents.

Salary

  • The posting lists a salary of 13K AED but does not specify a pay period.

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