Digital Infrastructure Lead

About the Role

Key Responsibilities

• Provide overall leadership and governance across Cloud & Compute, Network & Network Security, and Security Systems Support.
• Lead and develop functional leads and technical managers responsible for day-to-day infrastructure operations.
• Establish clear priorities, responsibilities, KPIs, and service-performance expectations across infrastructure functions.
• Ensure effective collaboration and coordination between infrastructure, cybersecurity, applications, service management, vendors, and other technology teams.
• Monitor infrastructure risks, dependencies, capacity, resilience, and service continuity.
• Drive a strong culture of accountability, service excellence, collaboration, and continuous improvement.
• Oversee services covering servers, operating systems, virtualization, containers, storage, backup, databases, and related infrastructure technologies.
• Ensure network availability, performance, resilience, capacity, security, and configuration integrity for LAN/WAN, wireless networks, connectivity, remote access, firewalls, and load balancing.
• Provide leadership oversight for operational support of enterprise security systems and platforms, including incident investigation, troubleshooting, and problem management.
• Ensure infrastructure services are delivered in accordance with established service levels, processes, security requirements, and IT service-management standards.
• Build strong relationships with business stakeholders, technology teams, service providers, and vendors.
• Act as a senior escalation point for infrastructure-related service performance, risks, and operational issues.
• Develop consolidated infrastructure performance and operational reports, tracking KPIs, service levels, and improvement initiatives.
• Leadership and Governance Focus
• This role is primarily focused on leadership and governance rather than hands-on technical execution. The Digital Infrastructure Lead will provide direction to functional leads and technical managers, ensuring infrastructure services are secure, resilient, reliable, and aligned with business and operational requirements. The successful candidate must possess sufficient technical knowledge to challenge recommendations, understand risks and dependencies, support decision-making, and communicate complex infrastructure matters effectively to senior stakeholders.

Qualifications and Experience

• Over 10 years of experience in senior infrastructure leadership roles.
• Broad technical knowledge across Cloud & Compute, Networks, Network Security, and Security Systems Support.
• Demonstrated ability to lead technical managers effectively.
• Strong focus on service availability, operational resilience, major incident management, risk, governance, stakeholder engagement, and continuous improvement.

Work Environment

• This is a full-time position based in Riyadh, Saudi Arabia, within a dynamic technology environment. The role requires collaboration with various internal teams, external service providers, and vendors to ensure seamless infrastructure operations and continuous improvement.