Digital Experience Manager, Intermediary Solutions

Key Responsibilities

• Business Analysis & Requirements
• Lead the elicitation, analysis, documentation, and ongoing management of business requirements for assigned digital capabilities.
• Partner with business stakeholders to understand business needs, processes, and priorities.
• Translate business needs into clear requirements, business process documentation, functional specifications, user stories, and acceptance criteria.
• Maintain business requirements throughout the delivery lifecycle to support continued alignment with defined business needs.
• Backlog & Solution Delivery
• Manage and prioritize business needs within the backlog for assigned digital capabilities.
• Develop and refine user stories and acceptance criteria to support solution delivery.
• Partner with Solution Leads to translate business requirements into technical solutions.
• Represent documented business requirements throughout delivery and support alignment between business and technology teams.
• Validate delivered capabilities against documented business requirements and acceptance criteria.
• Digital Compliance
• Govern digital compliance capabilities, including privacy, consent, cookie, and preference management.
• Define and maintain business requirements related to assigned digital compliance capabilities.
• Support the implementation and ongoing enhancement of digital compliance capabilities.
• Validate that delivered capabilities meet defined business and compliance requirements.
• Business Testing & Release Readiness
• Lead User Acceptance Testing (UAT) and business validation activities for assigned digital capabilities.
• Coordinate stakeholder participation and acceptance of delivered capabilities.
• Validate delivered functionality against documented business requirements and acceptance criteria.
• Support release readiness and confirm business and compliance requirements prior to production deployment.
• Continuous Improvement
• Monitor business performance for assigned digital capabilities.
• Identify opportunities to enhance digital capabilities and support business processes.
• Translate identified enhancement opportunities into business requirements and backlog priorities.
• Partner across business and technology teams to support ongoing digital experience optimization.
• Experience & Qualifications
• 5–8 years of experience in digital business analysis, digital product delivery, digital experience management, business systems analysis, or a related discipline.
• Strong experience translating business needs into clear requirements, business processes, user stories, and acceptance criteria.
• Experience managing and prioritizing business requirements and backlogs within an Agile environment.
• Experience partnering across business and technology teams to support the delivery of digital solutions.
• Experience leading User Acceptance Testing (UAT), business validation, and stakeholder acceptance activities.
• Experience supporting digital privacy, consent, cookie, and preference management capabilities.
• Strong analytical and problem-solving skills, with the ability to manage multiple priorities.
• Strong written and verbal communication, stakeholder management, and cross-functional collaboration skills.
• Commitment to continuous improvement and digital experience optimization.